Forum Discussion

Sharilyn11's avatar
Sharilyn11
Newbie
2 years ago
Solved

Starz on Roku not working

I go to Starz to watch a show and it makes the sound like it's going to start, the screen goes black momentarily and then I'm back where I started at the show I want to watch. Nothing will play on Starz. Payment cleared yesterday so I know that's not it. I contacted Roku support yesterday and they said they were aware of the problem and were working on it. Got an email a couple of hours later saying they had resolved the issue. Not! It's still not working. I've done everything on my end that has been suggested....help!

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi KennRisa9,

    Thanks for posting, and welcome to the Roku Community!

    This seems like an issue that the channel provider can directly address since our channel partners manage and maintain their own channels on the Roku platform. We recommend contacting Starz and MGM+ and inquiring further about this to enable full access to their content during your free trial.

    We hope for your understanding regarding this.

    All the best,
    Kash

17 Replies

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  • RG5's avatar
    RG5
    Reel Rookie
    2 years ago

    I'm having the same problem with the following:

     

    Starz on Roku not working, Paramount on Roku not working, allblk on Roku not working

     

    Ricky Germany

    • RG5's avatar
      RG5
      Reel Rookie
      2 years ago

      Starz on Roku not working, Paramount on Roku not working, allblk on Roku not working

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Sharilyn11, RG5,

    A warm welcome to the Roku Community!

    In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

    1. Remove the channel. Highlight the channel tile on your home screen and press the Star button on your Roku remote to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Home>Settings>System>Power. "If you do not see a Power submenu, skip to the next step." System restart.
    3. Reinstall the channel. Visit the Roku Channel Store and add the channel again.

    Please keep us posted on how it goes.

    Best regards,

    Chel

    • jmarsh929's avatar
      jmarsh929
      Reel Rookie
      2 years ago

      I have not been able to play anything on with program for the last two days. Can you please advise why it is not working. My subscription is thru the Roku channel not the app or companies directly. Thank you

       

    • RG5's avatar
      RG5
      Reel Rookie
      2 years ago

      In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

      1. Remove the channel. Highlight the channel tile on your home screen and press the Star button on your Roku remote to open the Options menu. Select Remove channel and confirm.
      2. Restart your Roku device: Home>Settings>System>Power. "If you do not see a Power submenu, skip to the next step." System restart.
      3. Reinstall the channel. Visit the Roku Channel Store and add the channel again.

      Please keep us posted on how it goes.

      Hello Sharilyn

      This method did not work I have been trying for a couple of days.  Looks like Roku needs to get involved 

      Ricky 

    • SharonAALF's avatar
      SharonAALF
      Reel Rookie
      2 years ago

      I have been unable to watch anything on the STARZ channel for the past few days on my ROKU.  My subscription is paid up, so would like to know what to expect.  Is there a problem and when will it be fixed.  Will my subscription be extended due to the problem??

      We have been subscribers for many years and this is the first time this has happened.  Please advise.

      Sharon Alford

       

      • Kanoo's avatar
        Kanoo
        Newbie
        2 years ago

        I am experiencing the same problem

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Greetings, Community users!

    Thanks for bringing this to our attention, and we'd like to know more about it.

    Could you please elaborate on the behavior you're experiencing? What are the steps to reproduce the issue? What were the troubleshooting steps taken to resolve this?

    We can see and work further on this with a better understanding of it.

    Thanks,

    Rey

    • SharonAALF's avatar
      SharonAALF
      Reel Rookie
      2 years ago

      I am using the ROKU Ultra box to access my account on my LG Smart TV.  When I select STARZ to watch a particular program, none of them will play.  They go to the episode selection screen and just sits there.  When you select the episode you want to watch, nothing changes.  This has been going on for 3 days now, and I am quite disappointed.  I have rebooted the TV, Roku player, and my router several times, with no success. 

      Please let me know if I need to do something else to get this to work.  Also, it appears that I do not have the option to delete the STARZ channel and then re-add it.  Not sure what to do next.

      Thank for any help you can offer.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        SharonAALF,

        Thanks for the reply!

        We appreciate the attempts at resolving this and the additional details about this.

        Could you tell us if this issue still occur if you try to connect you Roku device to an alternative network such as mobile hotspot?

        Please be noted that once your subscription is through Roku, you don't have any options to remove the channel unless canceling the subscription.

        Keep us posted on what you find out!

        Thanks,

        Rey

    • jmarsh929's avatar
      jmarsh929
      Reel Rookie
      2 years ago

      Hi Rey,

      I am using my Roku Ultra box and I'm subscribed to Starz and MGM+ thru the Roku channel. When I select a movie on either Starz or MGM+ and select play, it would go blank then return to the play screen. Last night was five days of not being able to use it. My wife just turned it on today and it is now working. Go figure...🙄