Forum Discussion

SSilva's avatar
SSilva
Newbie
2 years ago
Solved

Starz channel, doing exactly like the other person says, not working correctly, imagine that

No one has answered the question! Why does Roku not allow you to log in your existing STARZ account? I’m done with force feeding people what they don’t want! We are paying you!

 

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi SSilva,

    Welcome to the Roku Community!

    Are you trying to access it through the Starz standalone channel or through The Roku Channel?

    For more information about that channel's authentication, you'll want to contact Starz support directly to inquire further. Many channels on Roku are developed and maintained by the channel providers themselves.

    You can reach Starz support here.

    Thanks,

    Chel

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi SSilva,

    Welcome to the Roku Community!

    Are you trying to access it through the Starz standalone channel or through The Roku Channel?

    For more information about that channel's authentication, you'll want to contact Starz support directly to inquire further. Many channels on Roku are developed and maintained by the channel providers themselves.

    You can reach Starz support here.

    Thanks,

    Chel

    • lfawns's avatar
      lfawns
      Newbie
      2 years ago

      @lhilboldt@roadrunner.com

      For two days I have tried to access Starz through my Roku channel.  Nothing works.  So I downloaded the Starz channel and had to set up a new login.  Starz did not recognize my login.  I finally signed up as a new subscriber (3 months for $X.XX to Starz).  

      Now I have two stars accounts I am paying for (one from Roku Channel and one directly through Starz).  Since Starz let me sign in with my email as the Roku account, I think I have two STARZ accounts.  I want to stop my Starz account through the Roku Channel.  How can I do that?  

      Also, Why did it stop working in the first place? I have been using it for a few years now.  

       

      Lea Ann Hilboldt
      513-405-4431

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi lfawns,

        Thanks for posting to the Roku Community!

        We are happy to assist you with your problem on The Roku channel, the Starz channel. To be better assisted with your subscription inquiry to see if your subscription is still active and to cancel your subscription, you can contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Select the Accounts and Billing option to be directed to their contact information.

        Best regards,

        Eunice