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cksunshine's avatar
cksunshine
Binge Watcher
3 years ago
Solved

Starz app won't launch On Roku Streambar

I just purchased a Roku Streambar and the it will not launch the Starz app. I have a subscription to Starz (not connected to any other service).  I have checked for software updates and deinstalled and reinstalled the app.  It will not launch.  It simply goes back to the Roku homepage.

To be clear, this is not a Starz subscription through Roku or any other service.  This is the Starz channel.  The channel has never successfully launched on the Streambar.  I have another tv with a Roku Premier stick and the Starz channel does successfully launch on that device.  Both the Streambar and the Premier have the same Starz version and build (Version 4.5 and Build 25).

I have reached out to Starz and they say it is not a problem on their end, because the version and build is the same on both the Streambar and the Premier, and it is successful on Premier, but not Streambar.

I have been able to access all other apps without issues.  I'm having an issue with is the Starz app on the Streambar, no other channels, only on the Streambar.  When I try to go into the app it tries and then goes back to the home screen, no errors are given.  I have tried the "remove the it and restart and then add back", and have the same issue.  I have verified that the software is up to date on the Streambar.

  • cksunshine's avatar
    cksunshine
    3 years ago

    Well, I decided to try one more time before I installed the new Amazon Firestick that I just bought...and now Starz launches properly from the Streambar.  I checked everything and it looks like the only thing that changed was the build of the Starz channel.  It is now Version 4.5 BUILD 27.

    Problem solved.

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi cksunshine,

    Welcome to the Roku Community!

    Thanks for letting us know about the behavior you are seeing with your Roku device when playing content on the Starz channel and we appreciate the troubleshooting steps you've done so far. 

    Each channel on the Roku platform is built and maintained by the channel provider themselves. If you encounter an issue within a channel that isn't occurring in every other channel on your device, you'll want to contact the channel provider directly to report the issue and request additional support.

    Please keep us posted if you need further assistance or clarification.


    Best regards,
    Mary

    • cksunshine's avatar
      cksunshine
      Binge Watcher
      3 years ago

      I have contacted both Starz and Roku.  Starz does not feel that it is an issue on their end, especially since their channel (same version and build) works on my Roku Premier stick, but not on my Streambar.

      Roku support has asked for a Issue Tracker number and are pursuing the issue with back-end team (software and hardware engineers) and to get it resolved.  I will update this when I get updates from them, but I'm hoping that someone in the community can also provide help if they have had the same issue.

      • cksunshine's avatar
        cksunshine
        Binge Watcher
        3 years ago

        I have not heard any updates from Roku support regarding my issue. I’m hoping that someone here has had the same issue and can help me solve it.