Forum Discussion

FrognToad's avatar
FrognToad
Reel Rookie
3 years ago
Solved

Starz App Fails to launch on Roku Premiere

Scenario: My Starz app is unable to launch. I have performed all of the troubleshooting steps provided by Roku and Starz. When attempting to launch my Starz app on my Roku, I see the Starz logo a...
app playback
  • cksunshine's avatar
    cksunshine
    3 years ago

    Guess what, Starz is working for me now!  It looks like they updated the Starz channel.  The previous version/build was Version 4.5 build 25.   Now it is Version 4.5 build 27.

    I'd say try it again and see if the channel is now launching properly.  If it isn't, check the version of the Starz channel and see what it is, and if it is not build 27, update the channel and try again.

    I hope this helps!

FrognToad's avatar
FrognToad
Reel Rookie
3 years ago

Thank you for your reply,

 

Yes I have done that. I started experiencing the issue around a week ago, I have been attempting to troubleshoot since.

cksunshine's avatar
cksunshine
Binge Watcher
3 years ago

I am having the same issue with my Roku Streambar.  I have done everything they have told me to do to troubleshoot the problem with no results.  I know there were other people that had the same issue but with a Roku Express.  Unfortunately it looks like that topic was archived with no solutions.  I can use my Roku Premiere to successfully launch Starz, on the same tv as the Streambar, so I know that it is not the TV nor the Roku Premiere (for me).  Is this a new Roku Premiere or had you been able to launch Starz successfully prior to this?  For me, it has never successfully launched on the Streambar.  I wish I could help, and I wish we could get some answers.

  • FrognToad's avatar
    FrognToad
    Reel Rookie
    3 years ago

    I am actually new to Roku, and this is my first & only device currently. Unfortunately it’s never launched on my device since originally installing it.

    • cksunshine's avatar
      cksunshine
      Binge Watcher
      3 years ago

      Guess what, Starz is working for me now!  It looks like they updated the Starz channel.  The previous version/build was Version 4.5 build 25.   Now it is Version 4.5 build 27.

      I'd say try it again and see if the channel is now launching properly.  If it isn't, check the version of the Starz channel and see what it is, and if it is not build 27, update the channel and try again.

      I hope this helps!

      • FrognToad's avatar
        FrognToad
        Reel Rookie
        3 years ago

        I noticed mine updated too, and Starz launches now.

    • cksunshine's avatar
      cksunshine
      Binge Watcher
      3 years ago

      I’m sorry that you are having to deal

      with this issue as well. I can’t say for sure, but from the testing and research that I’ve done, this issue seems to be with brand new Roku streaming devices. I have two others besides my Streambar and each device has the most recent update of the software and all three have the same version and build of Starz. 

      I have seen others having the exact same issue that Starz will not launch and goes back to the Roku Home Screen, and the common denominator is that the device is a brand new one.