Forum Discussion

Rayndrop's avatar
Rayndrop
Newbie
9 months ago

Spotify not working, keeps exiting app

I have a 3700X Roku Express that will not play Spotify. It keeps exiting out of the app and I’ve not had this problem till recently. I have a Roku tv in my front room and that one is fine. I don’t know how to fix it and that’s all I use this tv for in my room honestly 

app playback
  • renojim's avatar
    renojim
    Community Streaming Expert
    9 months ago

    You can try a "System restart" from Settings->System or Settings->System->Power (as appropriate).  If it doesn't work after the Roku restarts, highlight the app on the Home Screen, press * on your remote, choose "Remove app", perform the "System restart" (don't skip this or do it in any other order), and then add the app again from Streaming Channels.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    9 months ago

    Welcome to the Roku Community, Rayndrop!

    Thanks for reaching out. In addition to what our Community Expert provided above, you may check this support article dedicated to this: How to resolve a channel playback issue

    We need to make sure that those steps have been done precisely to work. 

    Hope this helps!

    Best regards,
    Carly