Forum Discussion

Emeebree16's avatar
Emeebree16
Channel Surfer
9 months ago
Solved

Spotify not launching on Roku device

My Spotify is stuck on the opening app page that’s imply says Spotify and sometimes where the Spotify logo is it become a box after a flash of a white page I can hear music for the first 30 seconds a...
app playback
  • RokuRiamie-D's avatar
    RokuRiamie-D
    9 months ago

    Hi Emeebree16,

    Welcome to the Roku Community!

    We understand that you're having trouble with the Spotify app on your Roku. It's stuck on the opening screen, and you can only see the Spotify logo. Let us look into this for you.

    Before we proceed, we would like to know if this only happened on the Spotify app. To make sure, please check the other channels if it has the same issue. In the meantime, please follow the troubleshooting steps below:

    Update the channel:

    1. Highlight the app
    2. Press the star * button on the Roku remote
    3. Select Channel Update

    System restart your Roku device

    1. Select Settings 
    2. Select System
    3. Select Power. If you do not see a Power submenu, skip to the next step.
    4. Select System restart.

    For more help please visit our Roku Support article: Issues playing content on your Roku device

    We hope you find this information helpful. Please let us know if the issue persists.

    Cheers,
    Riamie

RokuTakashi's avatar
RokuTakashi
Community Moderator
9 months ago

Hi, boozy_menace93 

Greetings, and welcome to the Roku Community.

We appreciate you reaching out and sharing with us the issue you've experienced with the Spotify app not launching on your Roku device. Our team is currently investigating the issue.

We would encourage your participation in assisting us with the investigation. Can you please provide the details below:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version (highlight the channel, press the start * button of your Roku remote).
  • Photo or video referring to the issue

Once our team receives the information, it will contribute to the progress of the investigation.

We hope for your response regarding this matter.

Thanks,
Kash

 

Emeebree16's avatar
Emeebree16
Channel Surfer
9 months ago

Thank you for all your help our Spotify has been fixed and we really appreciate it.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    9 months ago

    Hi, Emeebree16

    We appreciate the update.

    Thank you for confirming that the issue has been resolved on your end. 

    In addition, we would recommend updating the Spotify app for Roku users having the same issue.

    To update an app on Roku, navigate to the app on your home screen, press the "Star (*)" button on your remote, and select "Check for Updates." most Roku apps update automatically, but you can manually check for updates this way. 

    Keep us posted if the persists so our team can assist further.

    Thanks,
    Kash