Forum Discussion

KG2's avatar
KG2
Reel Rookie
6 years ago
Solved

Spectrum Log In Upper/Lower Case Letters

When logging into Spectrum app there isn't a way to access both Upper and Lower case letters. Which means I can't enter my password to log in.  I spoke with Spectrum and they said this is an issue that Roku needs to resolve. Thank you.

16 Replies

  • When you are hovered over the letter there will be a pop up that opens right above that letter. The pop up should be the capital version of that letter. Hit the arrow up button and that should allow you to select the upper case version of that letter.

    • maggnews's avatar
      maggnews
      Newbie

      Pressing up while on the letter of choice worked. Thanks! 

      • crommex's avatar
        crommex
        Newbie

        Mine is stuck on all caps so I can’t log it either

    • vbs01's avatar
      vbs01
      Newbie

      Great solution!  Spectrum requires (forces) you to have at least one upper case letter in your password. When the ROKU screen cursor is on a letter, press the UP ARROW, then press ENTER, and an upper case letter displays as part of your password.  My system now logs me into the Spectrum app automatically.  Someone wrote that they seemed to be "stuck" entering upper case letters.  Maybe the DOWN arrow will toggle that out of UPPER case mode.

  • Select the letter you need. Immediately above that letter you will see it's capital letter version. Press the up button. Press okay.

  • There seem to be several different keyboard designs. Look for either an up-arrow, or a 'key' that shows "ABC" or "abc".

    • KG2's avatar
      KG2
      Reel Rookie

      I’ve looked for both of those options and neither are available for me. There’s only lowercase letter button and no arrow to make uppercase. Thanks 

      • renojim's avatar
        renojim
        Community Streaming Expert

        You can also try pressing * on the remote to see if that switches to uppercase.  It works sometimes.

    • HDMIGuy's avatar
      HDMIGuy
      Roku Guru

      Did you try holding down the shift key?

  • Go to the lowercase letter and hit the up arrow to choose the capital letter.