Forum Discussion

Channel Surfer

5 years ago

Solved

Spectrum issue Ref Code RLP_999

I have a Roku Streaming Stick model 3500X which until 3 days ago, Feb 9, 2021, was streaming Spectrum channels, Then a reference code RLP_999 appeared on the screen when I try and watch one of the Sp...

RokuDanny-R
5 years ago
smartally88

Thanks for the post.

For more information about that error code, we would recommend taking a look at Spectrum's support page here: https://www.spectrum.net/support/tv/troubleshooting-error-codes-spectrum-tv-app-spectrumtvcom/

If you need addition assistance with your issue, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

You can reach Spectrum support here: https://www.spectrum.net/support/

Thanks,
Danny

AvsGunnar

Community Streaming Expert

4 years ago

billykid202000

Have you tried restarting your router?

Some Spectrum error codes troubleshooting recommend to unplug modem and router for a couple of mins in order to allow reset to occur. (whether or not necessary, who knows). I would start with a simple restart/reboot of the network equipment and then restart your Roku as well.

Dja1151

Newbie

3 years ago

Thank you. After 3 days of calls to both spectrum and Roku, with neither offering this solution, I tried it and it worked. I even bought a new Roku thinking that was the problem. Crazy neither company knew of this easy fix.

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Spectrum issue Ref Code RLP_999

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