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James_Pudge's avatar
James_Pudge
Newbie
4 years ago

Spectrum channel closes during playback

I am haveing the same issue with the Spectrum app.

Model 3930RW -Roku Express

SN X00400PJL7XJ

Software Version 10.5.0 build 4208-AE

Device ID S009203jl7xj

4 Replies

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    James_Pudge

    Thanks for the post.

    How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny

    • PurposePitch's avatar
      PurposePitch
      Newbie
      3 years ago

      I just purchased this and if it kicks me off Spectrum every 5 minutes, it will be returned immediately.  This is so annoying.

      • RokuKarla's avatar
        RokuKarla
        Retired Moderator
        3 years ago

        Hi @PurposePitch

        Thanks for reaching out here in the Community!

        Does the issue only occur on a specific channel or across other channels installed on your Roku device?

        If you haven't tried it yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

        For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

        Let us know how it goes!


        Regards,
        Karla