Forum Discussion

Nyfr0501's avatar
Nyfr0501
Newbie
11 months ago
Solved

Spectrum app not working RLP 999 code

I have tried all the “fixes” and nothing works. 
reset the internet router and modem, have removed and readied the app. No luck

app login
app playback
  • RokuERey's avatar
    RokuERey
    11 months ago

    Hi Nyfr0501,

    Welcome to the Roku Community!

    Thanks for sharing the report and the attempts to resolve this. The code you received likely affects the channel software or network connectivity.

    After reinstalling the channel, make sure to restart the device and add it back for troubleshooting.

    If you are unable to resolve the issue, we recommend contacting Spectrum support directly to address that specific error code. Many channels on Roku are developed and maintained by the channel providers themselves.

    You can reach Spectrum support here: Spectrum ContactUs.

    Let us know if there's anything else we can further assist you.

    Regards,
    Rey

1 Reply

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    11 months ago

    Hi Nyfr0501,

    Welcome to the Roku Community!

    Thanks for sharing the report and the attempts to resolve this. The code you received likely affects the channel software or network connectivity.

    After reinstalling the channel, make sure to restart the device and add it back for troubleshooting.

    If you are unable to resolve the issue, we recommend contacting Spectrum support directly to address that specific error code. Many channels on Roku are developed and maintained by the channel providers themselves.

    You can reach Spectrum support here: Spectrum ContactUs.

    Let us know if there's anything else we can further assist you.

    Regards,
    Rey