Forum Discussion

kjlhgfyguh's avatar
kjlhgfyguh
Reel Rookie
2 years ago

Specific show on Roku channel is stuck in Spanish

This is still an issue: some movies only have spanish audio with no way to switch to English. It's been more than a year since this was reported. Is this ever going to be resolved?

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi kjlhgfyguh,

    Thanks for reaching us here in the Roku Community!

    We're sorry for the inconvenience this has caused you. We'd like to know under what channel and what are content you're trying to access that you seeing these issues.

    Help us learn more about this so that we can move along.

    Thanks,
    Rey

    • kjlhgfyguh's avatar
      kjlhgfyguh
      Reel Rookie
      2 years ago

      Hi Rey,

      The issue is on the Roku Channel itself, both online streaming and through a Roku device. A couple titles that have this issue are:

      Capote (459806d7cfed52fb9315880f07dae91a)

      Stargate (8323dc5efcbb502ca70cd57b61f915f8)

      Neither have an option to change the language to anything other that Spanish.

      Hope that helps.

      Thanks,

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        kjlhgfyguh,

        Thanks for the extra details about this.

        I have forwarded this over to the appropriate Roku team for further review.

        We'll make sure to keep this thread posted with any updates available.

        Thanks,
        Rey