Forum Discussion

jac7744's avatar
jac7744
Channel Surfer
2 years ago
Solved

Special offers not for time offered

I took advantage of paramount +, mgm and  acorn special offer each for 2 months at lower price. This was on the 30th of November When I checked on my account they all say renewal 24th Dec making firs...
  • RokuAustin's avatar
    RokuAustin
    2 years ago
    jac7744 wrote:

    I took advantage of paramount +, mgm and  acorn special offer each for 2 months at lower price. This was on the 30th of November When I checked on my account they all say renewal 24th Dec making first month of offer only 3 weeks. I feel cheated and am unable to contact anyone to  find out why. Has anyone else had this problem?.

    We took a peek on the backend. Some of our channel partners have a set renewal date, in this case on the 24th, and you'll get prorated for the first 3 weeks at the promotional price. In your case, you'll see 2 months plus three weeks at the promo price.

    You can check your promo end dates at https://my.roku.com/subscriptions 

    Thanks for reaching out!

RokuAustin's avatar
RokuAustin
Community Manager
2 years ago
jac7744 wrote:

I took advantage of paramount +, mgm and  acorn special offer each for 2 months at lower price. This was on the 30th of November When I checked on my account they all say renewal 24th Dec making first month of offer only 3 weeks. I feel cheated and am unable to contact anyone to  find out why. Has anyone else had this problem?.

We took a peek on the backend. Some of our channel partners have a set renewal date, in this case on the 24th, and you'll get prorated for the first 3 weeks at the promotional price. In your case, you'll see 2 months plus three weeks at the promo price.

You can check your promo end dates at https://my.roku.com/subscriptions 

Thanks for reaching out!