Forum Discussion

jac7744's avatar
jac7744
Channel Surfer
2 years ago
Solved

Special offers not for time offered

I took advantage of paramount +, mgm and  acorn special offer each for 2 months at lower price. This was on the 30th of November When I checked on my account they all say renewal 24th Dec making first month of offer only 3 weeks. I feel cheated and am unable to contact anyone to  find out why. Has anyone else had this problem?.

  • RokuAustin's avatar
    RokuAustin
    2 years ago
    jac7744 wrote:

    I took advantage of paramount +, mgm and  acorn special offer each for 2 months at lower price. This was on the 30th of November When I checked on my account they all say renewal 24th Dec making first month of offer only 3 weeks. I feel cheated and am unable to contact anyone to  find out why. Has anyone else had this problem?.

    We took a peek on the backend. Some of our channel partners have a set renewal date, in this case on the 24th, and you'll get prorated for the first 3 weeks at the promotional price. In your case, you'll see 2 months plus three weeks at the promo price.

    You can check your promo end dates at https://my.roku.com/subscriptions 

    Thanks for reaching out!

2 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi jac7744,

    Welcome to the Roku Community!
    To be better assisted with your subscription concern, you can reach out to our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Make sure to select the Accounts and Billing option to be directed to their contact information.

    If you need anything else, please let us know.

    Best regards,

    John

  • RokuAustin's avatar
    RokuAustin
    Community Manager
    2 years ago
    jac7744 wrote:

    I took advantage of paramount +, mgm and  acorn special offer each for 2 months at lower price. This was on the 30th of November When I checked on my account they all say renewal 24th Dec making first month of offer only 3 weeks. I feel cheated and am unable to contact anyone to  find out why. Has anyone else had this problem?.

    We took a peek on the backend. Some of our channel partners have a set renewal date, in this case on the 24th, and you'll get prorated for the first 3 weeks at the promotional price. In your case, you'll see 2 months plus three weeks at the promo price.

    You can check your promo end dates at https://my.roku.com/subscriptions 

    Thanks for reaching out!