Forum Discussion

Jcp's avatar
Jcp
Binge Watcher
2 years ago
Solved

Sound not syncing with picture on Peacock

Me too only have the sound sync issue with peacock app. Driving us nuts. Only happens on Roku all other devices are fine. 

app playback
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! Jcp,

    A friendly welcome from the Roku Community!

    We appreciate you reaching out to us. We're pleased to assist.

    Try adjusting the TV settings. 
    Please try adjusting the TV settings described below to help fix an A/V sync error. Consult online documentation for your TV model or contact the manufacturer directly for detailed instructions.

    • Some TV models have an A/V Sync feature that can often be found in an Audio sub-menu within the Settings menu on your TV. If the feature exists on your TV, try adjusting it to see if A/V sync improves. The feature may also be called something like audio delay or lip-sync.
    • Use the following suggestion if sound is distinctly heard before you see the picture:
      • Turn off any advanced video processing on your TV, such as motion smoothing or video noise reduction. These controls are often found in the Video or Picture Settings sub-menu within the Settings menu on your TV.
    • Try the suggestions below if sound is distinctly heard after you see the picture.
      • Set the digital audio output on your TV to PCM. You can often find this setting in the Audio sub-menu within the Settings menu on your TV.
      • Try turning off Game Mode if the setting exists on your TV. 

    Please keep us posted on what you find out and we will be happy to continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

57 Replies

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  • CherylW's avatar
    CherylW
    Reel Rookie
    2 years ago

    I just started having this same issue on two Samsung TV's and 4K Streaming Stick. It's only with the Peacock app. If I open that same app on the TV's smart application there is no lag....VERY frustrating. PLEASE FIX THE STREAMING STICK TO BE ABLE TO PLAY PEACOCK.

    • Jcp's avatar
      Jcp
      Binge Watcher
      2 years ago

      yes same as everyone else. only have lagtime with audio with peacock and only have it on Roku. If I watch peacock app on smart tv, phone, iPad etc no issue. only have the issue when watching on Roku. and the only app on Roku with an issue is peacock. it has to be a Roku issue, not a peacock issue. 

      • Leannek18's avatar
        Leannek18
        Streaming Star
        2 years ago

        I contacted Roku through the chat. Acted like they had no idea of the issue. They are escalating it. So we will see the outcome 

  • rsmochek's avatar
    rsmochek
    Reel Rookie
    2 years ago

    I have the same issue with Roku. Went to Peacock on Smart TV menu and it works fine. It's a Roku issue.

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      2 years ago

      Jcp,

      Thanks for the post,

      We appreciate your response, and we passed it along to the appropriate Roku team to investigate further.

      Thanks,

      Arjiemar

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! Jcp,

    A friendly welcome from the Roku Community!

    We appreciate you reaching out to us. We're pleased to assist.

    Try adjusting the TV settings. 
    Please try adjusting the TV settings described below to help fix an A/V sync error. Consult online documentation for your TV model or contact the manufacturer directly for detailed instructions.

    • Some TV models have an A/V Sync feature that can often be found in an Audio sub-menu within the Settings menu on your TV. If the feature exists on your TV, try adjusting it to see if A/V sync improves. The feature may also be called something like audio delay or lip-sync.
    • Use the following suggestion if sound is distinctly heard before you see the picture:
      • Turn off any advanced video processing on your TV, such as motion smoothing or video noise reduction. These controls are often found in the Video or Picture Settings sub-menu within the Settings menu on your TV.
    • Try the suggestions below if sound is distinctly heard after you see the picture.
      • Set the digital audio output on your TV to PCM. You can often find this setting in the Audio sub-menu within the Settings menu on your TV.
      • Try turning off Game Mode if the setting exists on your TV. 

    Please keep us posted on what you find out and we will be happy to continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

    • Jcp's avatar
      Jcp
      Binge Watcher
      2 years ago

      The only app that is off is peacock. If I adjust my tv won’t it make everything else off? 

    • Leannek18's avatar
      Leannek18
      Streaming Star
      2 years ago

      Didn't work since it is only the Peacock app

    • edwardsg17's avatar
      edwardsg17
      Newbie
      2 years ago

      Hello, the unsynchronized audio and video has been going on for a while and only with TSN app and ROKU is not telling me anything, I have tried what they suggested as, unsubscribe/resubscribe, reconnect... nothing works and ROKU wont tell me if it can or not be fixed. They were blaming TSN. TSN checked their system and said it is a ROKU problem.

      • Jcp's avatar
        Jcp
        Binge Watcher
        2 years ago

        Roku has any progress been made on this problem?? Can you please let us know an ETA for resolution? 

  • Lavamantis's avatar
    Lavamantis
    Newbie
    2 years ago

    Same issue happens on Roku Ultra LT. 

    When first entering app it works fine. Once you pause or rewind, the sound is off by a few seconds and it can't recover. 

    You can exit the app and restart and it's fixed... until you pause again. 

     

    All other apps on Roku are fine, and Peacock works well on my other devices. It's just the Peacock app on Roku - they didn't QA it or something.