Sound lags behind the picture and drops completely out periodically

How am I supposed to get any help with this apparently defunked support "system"?

Hi, 96Shelby 

Welcome to the Roku Community.

We appreciate you for reaching out for assistance, and we're here to help. As a start, we'd like to gather more details regarding the issue you have encountered so we can provide the best assistance to address your concern. Can you please provide the details below:

• What specific Roku device you are having issues with?
• When did you first encounter the issue?
• Have you performed any troubleshooting steps in an attempt to resolve the issue?
• Is this issue happening to a specific app, with Live TV, or throughout the Roku platform?

With more details that you can provide, our team can assist you continuously in addressing this matter.

Best wishes,
Kash