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autumn87's avatar
autumn87
Binge Watcher
2 years ago
Solved

Sound Issues with my roku ultra

I have had  a  roku ultra for quite a few months now. First the volume button sticks and now I'm having audio issues with every channel. I dont have any sound leveling on. I've tried putting it on auto and pass through but I still have to crank my sound bar. The sound bar gets sound via optical cable.

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for keeping us posted, autumn87

    Let's perform a factory reset to your Roku Ultra to see if it's able to produce any changes to your Audio. Kindly follow the steps below.

    1. Press the Home button. on your Roku remote.
    2. Scroll up or down and select Settings.
    3. Select System.
    4. Select Advanced system settings.
    5. Select Factory reset.
    6. Select Factory reset everything, and follow the on-screen instructions.

    After performing, kindly check to see if you notice any difference. Please be reminded that once you factory reset your device, it will remove all your channels, an need to reactivate the Roku device once again,

    Please let us know what you find out.

    All the best,
    Kash

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  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi autumn87,

    Thanks for letting us know about this issue. We're glad to assist.

    Besides changing the audio setup, have you tried restarting the Roku device? Also, without the external audio devices, does the Roku device's audio issue persist? We'd like to try a workaround to identify the issue.

    Your response is highly appreciated.

    Regards,
    Janadee

     

     

    • autumn87's avatar
      autumn87
      Binge Watcher
      2 years ago

      I have restarted the roku multiple times.. I havent tried it on an external audio device as  I'd prefer using the soundbar.

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi autumn87,

        Thanks for keeping us posted here in the Roku Community!

        May we know what kind of soundbar you are using? (e.g., Vizeo Soundbar, Sony Soundbar, or Roku Soundbar) Does the issue persist when you remove the soundbar? Please check out this support article on how to adjust sound settings on your Roku audio device and see if it fixed the issue.

        We'll be waiting for your response.

        Kind regards,

        Eunice