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Nascaman's avatar
Nascaman
Reel Rookie
3 years ago

Sound changes volume for no reason.

I use a Roku Ultra with a Samsung QN43Q60RAF TVV and a ZVOX soundbar connected via HDMI ARC to the Samsung. While watching a streaming show the volume will, without explanation, get very soft. I then turn up the sound and, a few minutes later that sound becomes frighteningly loud. I re-booted the ZVOX sound bar -- that did not solve the problem. I then rebooted the Roku Ultra and the problem went away...but eventually returned. Since re-booting the Ultra temporarily solved the problem, I presume the issue is with the Ultra. Please help me fix this issue.

app playback

9 Replies

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Nascaman,

    Welcome to the Roku Community!

    We appreciate you letting us know about this audio issue with Roku Ultra.

    For us to isolate your audio issue, it would be very helpful if you could answer the following questions. 

    1. Do you receive any error codes or messages? If yes, please let us know.
    2. Does the issue only occur on a specific channel or across other channels installed on your device? 
    3. if the issue only happens on one channel, try removing any channel you observe this issue on from the Roku home screen. Then, restart your device. Once it loads up again, add the channel back once more and try playing content again.
    4. In Settings > Audio > Audio mode, what setting do you have selected? Does the same issue occur if you change the setting?

    If the behavior continues, review the Support article suggestions for determining why: How to set up your Roku® streaming player for surround sound | Official Roku Support

    Please keep us posted and we'll continue assisting you from there.


    Best regards,
    Mary

    • Nascaman's avatar
      Nascaman
      Reel Rookie
      3 years ago

      Hi Mary,

      1. I do not receive an error code/message.

      2. I haven't checked if it's all been one streaming channel. I will pay attention to that and add more comments when I sort that out.

      3. See above.

      4. I don't see an "Audio Mode" but can tell you that Sound Output is connected to "Receiver (HDMI)" and the output mode is PCM (not Dolby).

      Tom

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Nascaman,

        Thanks for providing all the information we requested and we're sorry for the inconvenience.

        Just to verify, does the issue persists if you disconnect the soundbar and just play the audio from the TV?

        Please keep us posted and we'll continue assisting you from there.


        Best regards,
        Mary