Forum Discussion

autumnstorm's avatar
autumnstorm
Newbie
6 months ago
Solved

Sound but no picture on every channel

This has just begun today I last streamed a show two days ago. Now no matter what channel I choose, I can enter, and see what is available, but when I choose one to stream, I only get sound, no pictu...
app playback
  • RokuRiamie-D's avatar
    RokuRiamie-D
    6 months ago

    Hi autumnstorm and Dsneed 

    Welcome to the Roku Community!

    We are glad to have you here, sharing about the issue of your Roku device, which causes content on all channels to have sound but no picture. No worries, we are here to sort this out.

    Let's see if this will work for you.

    1. Check your network connection
    2. Restart your Roku device
      Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.
    3. Restart your router
      Unplug it from its power source. Wait 10 seconds, then plug it directly into a power outlet

    For more details, please visit our Roku support article: Issues playing content on your Roku device

    We hope to get this sorted out soon.

    Cheers,
    The Roku Community Team

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
6 months ago

Hi autumnstorm and Dsneed 

Welcome to the Roku Community!

We are glad to have you here, sharing about the issue of your Roku device, which causes content on all channels to have sound but no picture. No worries, we are here to sort this out.

Let's see if this will work for you.

  1. Check your network connection
  2. Restart your Roku device
    Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.
  3. Restart your router
    Unplug it from its power source. Wait 10 seconds, then plug it directly into a power outlet

For more details, please visit our Roku support article: Issues playing content on your Roku device

We hope to get this sorted out soon.

Cheers,
The Roku Community Team

Lois-sez's avatar
Lois-sez
Reel Rookie
3 months ago

This keeps happening to me, too. Have gone through lo-o-o-o-ong sessions to resolve. I get it only to have the problem back the next time I turn the tv on. I'm using a "simple Roku streaming stick" on a Supersonic tv.

Roku: there is clearly a lot of us with this problem. PLEASE fix it & email us if there's still more to do without having to troubleshoot it every time we turn the tv on!