Forum Discussion

autumnstorm's avatar
autumnstorm
Newbie
5 months ago
Solved

Sound but no picture on every channel

This has just begun today I last streamed a show two days ago. Now no matter what channel I choose, I can enter, and see what is available, but when I choose one to stream, I only get sound, no picture. Is there something wrong at Roku? No power outages. Everything else works. WRF?

app playback
  • RokuRiamie-D's avatar
    RokuRiamie-D
    5 months ago

    Hi autumnstorm and Dsneed 

    Welcome to the Roku Community!

    We are glad to have you here, sharing about the issue of your Roku device, which causes content on all channels to have sound but no picture. No worries, we are here to sort this out.

    Let's see if this will work for you.

    1. Check your network connection
    2. Restart your Roku device
      Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.
    3. Restart your router
      Unplug it from its power source. Wait 10 seconds, then plug it directly into a power outlet

    For more details, please visit our Roku support article: Issues playing content on your Roku device

    We hope to get this sorted out soon.

    Cheers,
    The Roku Community Team

11 Replies

  • Dsneed's avatar
    Dsneed
    Newbie
    5 months ago

    I’ve been having same issue with the roku I bought last February. If you unplug it and plug back in, it will work until it doesn’t. It doesn’t happen a lot but it does happen 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    5 months ago

    Hi autumnstorm and Dsneed 

    Welcome to the Roku Community!

    We are glad to have you here, sharing about the issue of your Roku device, which causes content on all channels to have sound but no picture. No worries, we are here to sort this out.

    Let's see if this will work for you.

    1. Check your network connection
    2. Restart your Roku device
      Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.
    3. Restart your router
      Unplug it from its power source. Wait 10 seconds, then plug it directly into a power outlet

    For more details, please visit our Roku support article: Issues playing content on your Roku device

    We hope to get this sorted out soon.

    Cheers,
    The Roku Community Team

    • pennysuris's avatar
      pennysuris
      Newbie
      2 months ago

      Your instructions to restart ROKU worked! Thank you! 🙂

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 months ago

        Hi pennysuris,

        Thanks for keeping us updated.

        If you still have issues or feel like your problem hasn't been fully resolved, please don't hesitate to reach out! We're here to help.

        Roku Community Team

    • Lois-sez's avatar
      Lois-sez
      Reel Rookie
      2 months ago

      This keeps happening to me, too. Have gone through lo-o-o-o-ong sessions to resolve. I get it only to have the problem back the next time I turn the tv on. I'm using a "simple Roku streaming stick" on a Supersonic tv.

      Roku: there is clearly a lot of us with this problem. PLEASE fix it & email us if there's still more to do without having to troubleshoot it every time we turn the tv on!

  • autumnstorm's avatar
    autumnstorm
    Newbie
    5 months ago

    Solved but no idea how. I did not actually unplug anything, but put my hand behind the tv and just touched all the wires, making sure everything was plugged in. Then decided to try again, and voila! Picture appeared with sound, now working on all channels. Didn’t reconnect anything, just touched wires. Any thoughts?

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      5 months ago

      Hi autumnstorm,

      Thank you for the update!

      We’re pleased to hear that your issue has been resolved.

      In this instance, loose wiring at the back of your television may have caused the issue. This loose connection could prevent the channel from displaying any picture, resulting in a blank screen. Ensuring that all cables are securely connected might help prevent this issue in the future.

      Thank you for your cooperation. Please let us know if there's anything else you would like to address.

      Cheers,
      The Roku Community Team

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 months ago

        Brendaeric55, we need more information.  Do you have a Roku TV or a Roku device connected to a TV?  Have you tried the reset button or simply unplugged the power for several seconds?