Something Went Wrong message HBO Max
As of the past few days two of my TVs started having a problem the HBO Max channel on Roku; when I try to access the channel, I get "Something Went Wrong message; sorry, there seems to a technical is...
Forum Discussion
Hi yesmcat,
A warm welcome here in the Roku Community!
We understand you're having a problem with the Max channel. We're happy to assist you further. Please try the troubleshooting steps below:
- Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
- Restart your Roku device: Press home on your Roku remote, select settings, select system, power, and system restart.
- Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.
If the problem still continues, please keep us posted.
All the best,
John
RokuJohnB , your suggestion did not work for me.
Hi Jazzcat_v1,
Welcome to the Roku Community, and thanks for updating us!
We appreciate the effort that you put into troubleshooting the issue. We'd like to investigate further; may we know if this is happening on one channel? If yes, we suggest contacting the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.
If you need anything else, please let us know.
Best regards,
John
