Something Went Wrong message HBO Max
As of the past few days two of my TVs started having a problem the HBO Max channel on Roku; when I try to access the channel, I get "Something Went Wrong message; sorry, there seems to a technical is...
Forum Discussion
I had to logout of the app and sign back in using, "sign in by provider" (something like that). When I did that (using the QR Code), I selected my provider, Xfinity, and then it took me to a page which said that I wasn't the primary subscriber and to log out and sign back in with as the primary subscriber. My husband used his sign in info and it worked.
I have MAX through xfinity and I tried all of the options including switching HDMI ports and the only thing that worked for me was to also use the login via provider and QR.
I was also prompted to change my xfinity password so my guess is authentication was being blocked because of a pending password change through xfinity.Log out and then login via provider is what worked for me.
Well, I've tried all of the suggestions here. Uninstalled, logged out, changed display type, system reset. Nothing works. I don't subscribe via a provider, subscribe directly thru HBO,.so can't try that solution. It has now been 5 days of errors for every show. Why am I paying for this service that doesn't work???
For everyone who is having this problem: are you getting your HBO Max through Comcast/Xfinity?
I started having this "something went wrong" problem on all 3 of my Rokus (of various ages). Removing the Max app and reinstalling it would give me back Max for a day or two, but it kept recurring. So frustrating.
Independent of this issue, I had tried logging onto my Xfinity email account through a browser on my work computer, and Xfinity told me I had to change my password, because their routine security procedure says everyone needs to change their password periodically. I said to myself "Nope, not doing that now," and exited out of that browser. I continued to access my Xfinity email through my phone, tablet, and email program on my personal computer, using my EXISTING password.
But someone else on this thread mentioned Xfinity pending password change as a possible issue and it stuck with me. I finally gritted my teeth and changed my Xfinity password. TA DA!!! The Max issue went away immediately.
So if you are getting Max through Xfinity, try logging onto your Xfinity account through a browser and see if it is saying you "need" to change your password. It seems that although you don't necessarily "need" to change it periodically to access your email, apparently you DO need to change it to keep accessing Max easily.
My conclusion: for me it wasn't exactly a Max problem or a Roku problem, it was actually an XFINITY problem. They sure didn't make it easy to figure that out though.
