Something Went Wrong message HBO Max
As of the past few days two of my TVs started having a problem the HBO Max channel on Roku; when I try to access the channel, I get "Something Went Wrong message; sorry, there seems to a technical is...
Forum Discussion
HBO Max became Max recently. Can you add Max?
https://channelstore.roku.com/details/0529e360dc0e338a1ccad45a874a7dc6/max
I do have Max installed; I even tried deleting and reinstalling Max but the problem exists.
I just started having this problem too, was using the MAX channel without any problems for weeks, and about 3 days ago it just switched up and now I can't watch anything. Hopefully this is able to get resolved soon
For me, I found the problem to be the Display Type setting. Newer videos crashed if it is set to 4K HDR. Regular 4K works fine. Be aware that Auto will select 4K HDR if the TV supports it.
This is the issue. I tried all the troubleshooting suggestions. The issue is the display type on your Roku device. Thank you for figuring this one out!!
This is the issue. I tried all the troubleshooting suggestions. The issue is the display type on your Roku device. Thank you for figuring this one out!!
Hi Shan840,
Greetings from the Roku Community!
We would be more than happy to assist you, but we need more details. Can you please provide us with more specific information about the issue you are experiencing? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?
With more information, we will be able to help you further. We look forward to hearing back from you.
All the best,
Chel
Thank you! This was my issue and I hadn't been able to watch Max since the transition. My Roku was set on Automatic (1080p HDR10). When I changed it to 1080p TV, all the errors and problems went away.
