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kramlarbac's avatar
3 years ago

Someone else’s Disney plus account stuck in my Roku

Nothing works to remove the other log-in on the Disney app.  I have my log-in on one device and the intruder on the other device.  How do I remove the unwanted log-in?  I have asked before, a few time times, and never received a response or help

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  • RokuAnjelie's avatar
    RokuAnjelie
    Community Moderator

    Hi kramlarbac,

    Thank you for posting here in the Roku Community! 

    We would like to know if your Roku device is linked to your account. You can check by going to  Settings> System> System> About. In addition, have you tried logging out of Disney+ by navigating to the left hand within Disney+ > Setting > Log Out.

    Feel free to give us an update on how it goes. 

    Thanks!

    Anjelie