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barnaclesailor's avatar
barnaclesailor
Reel Rookie
3 years ago
Solved

some channels stopped working others are fine....??

Recently my Roku Ultra has topped playing some channels...Paramount plus, Acorn, Disney, ... these will not open but no issues with Vudu, Netflix, Pluto, Hulu, and more, lots of them are fine.   I have tried uninstalling and reinstalling and restarting a number of times but no luck.. If I wait long enough when trying to open a channel I get a message " Oops something went wrong, try again"    Any body have this or have a solution?

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  • Chrismn's avatar
    Chrismn
    Reel Rookie
    3 years ago

    Same issue with paramount plus.  Worked fine last week but now when I open it and try to select anything within the app it returns to Roku home. Tried reinstalling it to no avail

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      3 years ago

      After removing a channel, best practice is to restart** your Roku to clear its memory cache before reinstalling the channel. Without the restart you may not get a clean reinstall.

      Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System. If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

      **On a Roku TV with "Fast Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

      • barnaclesailor's avatar
        barnaclesailor
        Reel Rookie
        3 years ago

        Turned out to be a DNS supplier issue.  Thanks for input.