Forum Discussion

Sbull's avatar
Sbull
Channel Surfer
3 years ago

Soap opera effect issues Roku

I have the same issue.  Cannot watch streaming, at least two channels I am aware of, because of the motion interpolation.  My info: Model: 3930x-Roku Express Serial #: X00400GXPUW4 Software ver...
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Sbull's avatar
Sbull
Channel Surfer
3 years ago

This is a screen shot from season 2 esp 1 of the Lincoln L*wyer.  I cannot post videos as they are in .mov.

Thank you for your help.  I also have a problem with having to reconnect to the network several times a week.  A restart seems to temporarily fix the problem, but I would love a permanent solution.

Strega2's avatar
Strega2
Roku Guru
3 years ago

I don’t know about anyone else, but I don’t know how that picture is supposed to look, so I can’t tell what’s wrong with it.

  • Sbull's avatar
    Sbull
    Channel Surfer
    3 years ago

    I understand a picture does not convey what is wrong.  What I need to know is how to turn off the smoothing effect on my Roku Express.  That's it.  No pictures or video required.  I would image just saying the "soap opera effect" would allow you to visualize my problem.  It is unwatchable.  I understand it is great for sports, but I am watching shows on Netflix and Disney+, not sports.

    I tried to follow the online help, only my menu does not have that option.  The message that flashes Netflix says I need to adjust on my device. All I need to know is how to do that.  

    I also need to know if there is a way to stay connected to the internet that does not require my restarting my Roku several times a week.

    Can you please help me with these two things?

    • Strega2's avatar
      Strega2
      Roku Guru
      3 years ago

      I turned off motion smoothing on my TV.  I don’t recall any such setting on my Roku players.  Some TVs have independent settings for each input.

      And I’m sorry, but I’ve never had a Roku disconnect so I could only suggest generic things like changing Wi-Fi channels, making sure the Wi-Fi modes in the router are set to b/g/n etc.  If you search for your specific router model in this forum, you might find something more specific.

      • Sbull's avatar
        Sbull
        Channel Surfer
        3 years ago

        I have it off on my TV, yet I still have the issue on both Netflix and Disney+.  Am I understanding that no Roku device offers the ability to cut-off motion smoothing? So, upgrading my Roku would not help with this problem? 

        I hate to switch to Fire Stick, I like my Roku - especially the ability to add all streamers without worrying about corporate issues. But, having streamers I cannot watch because Roku has not upgraded with technology leaves me without a choice.  

        Just please confirm for me there is no fix on this or any Roku for the soap opera effect.  Thank you.