I have the same issue. Cannot watch streaming, at least two channels I am aware of, because of the motion interpolation. My info: Model: 3930x-Roku Express Serial #: X00400GXPUW4 Software version: 12.0.0 build 4184-AE Device ID: S008322xPUW4 Occurs when streaming. I know on Netfix and Disney +. Netflix 5.1 build 102029018 Disney+ 1.33 build 2023060100 Issue Tracker ID: W4-277-497 (Disney+) Issue Tracker ID: W4-277-502 (Netflix) I am unable to attach a picture. The issue can be replicated by watching either of those streamers. Thank you, Sherri

I understand a picture does not convey what is wrong. What I need to know is how to turn off the smoothing effect on my Roku Express. That's it. No pictures or video required. I would image just saying the "soap opera effect" would allow you to visualize my problem. It is unwatchable. I understand it is great for sports, but I am watching shows on Netflix and Disney+, not sports.I tried to follow the online help, only my menu does not have that option. The message that flashes Netflix says I need to adjust on my device. All I need to know is how to do that. I also need to know if there is a way to stay connected to the internet that does not require my restarting my Roku several times a week.Can you please help me with these two things?

Hi Sbull, Welcome to your first post on the Roku Community! Could you please tell us more about the issue you're having? An image or a video would be very much helpful if it's possible. Your response will be greatly appreciated. All the best,Kash

I appreciate your response, but I have absolutely no idea how to post a pic or video here. If you could walk me through the fill-in-the-blanks when I select the camera icon, that may be helpful. Otherwise, I do not know what additional info I can provide, but I really need a way to turn off the motion interpolation on my Roku Express. Thank you,Sherri

Hi Sbull, Thanks for keeping us posted! You will see an image icon when you press the "Reply" option to send an image or video. After that, you can select an already existing image to be uploaded or capture a new image or video. Just wait for the file to be uploaded in your reply. We look forward to hearing back from you. All the best,Kash

This is a screen shot from season 2 esp 1 of the Lincoln L*wyer. I cannot post videos as they are in .mov.Thank you for your help. I also have a problem with having to reconnect to the network several times a week. A restart seems to temporarily fix the problem, but I would love a permanent solution.

Soap opera effect issues Roku

13 Replies

Replies have been turned off for this discussion

RokuTakashi
Community Moderator
2 years ago
Hi Sbull,

Welcome to your first post on the Roku Community!

Could you please tell us more about the issue you're having? An image or a video would be very much helpful if it's possible.

Your response will be greatly appreciated.

All the best,
Kash
- Sbull
  Channel Surfer
  2 years ago
  I appreciate your response, but I have absolutely no idea how to post a pic or video here. If you could walk me through the fill-in-the-blanks when I select the camera icon, that may be helpful.
  Otherwise, I do not know what additional info I can provide, but I really need a way to turn off the motion interpolation on my Roku Express.
  
  Thank you,
  Sherri
  - RokuTakashi
    Community Moderator
    2 years ago
    Hi Sbull,
    
    Thanks for keeping us posted!
    
    You will see an image icon when you press the "Reply" option to send an image or video. After that, you can select an already existing image to be uploaded or capture a new image or video. Just wait for the file to be uploaded in your reply.
    
    We look forward to hearing back from you.
    
    All the best,
    Kash

Forum Discussion

Soap opera effect issues Roku

13 Replies

Recent Discussions

YouTube app account information disappeared

Roku Media Player not playing MP4

No audio after the commercial

Disney plus error "TV isn't with the household"

Apple TV+ 1 month Free Trial