Forum Discussion

ROGUE_ALTERR's avatar
ROGUE_ALTERR
Reel Rookie
11 months ago
Solved

Small display and bad quality on my 4k TV

I'm trying to play my Xbox but my display is small and grainy, I've tried factory resetting my TV and restarting my console any tips???
app playback
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    11 months ago

    Thanks for keeping us posted, ROGUE_ALTERR.

    We understand the problem was not resolved after trying the suggested steps above. 

    In situations such as this, we strongly advise reaching out to Xbox support. They can provide additional workarounds and expert tips to help you troubleshoot and improve the picture size and quality of your gaming experience.

    We are hoping that everything will be sorted out for you soon. 

    All the best,
    Emman

ROGUE_ALTERR's avatar
ROGUE_ALTERR
Reel Rookie
11 months ago

I tried this after reading other reviews and problems, it didn't help with the graphics and with normal mode on my screen is still bordered with the black outline.

Strega2's avatar
Strega2
Roku Guru
11 months ago

Disclaimer:  I know nothing about Xboxes.  That said…

Have you checked the Xbox output/display settings?  Also, you don’t mention a model, but based on googling, some Xbox models don’t support 4K.  Also, I’ve seen many devices over the years where the company updated it to a higher resolution, but kept the UI running in a lower resolution.  Too much investment to redesign the UI, I suppose.  Just some ideas…

  • ROGUE_ALTERR's avatar
    ROGUE_ALTERR
    Reel Rookie
    11 months ago

    I have a series S which runs 4k I've never taken it off of 4k but now it runs 680x440 with a border, like some old TV would and it's making it hard to play my games