Forum Discussion

Papote532's avatar
Papote532
Reel Rookie
5 years ago
Solved

Sling tv

Is anyone here having problems with sling tv? App wont load on all my roku devices errors 10-610 and 12-23 I have 2 rokus tvs 1 roku stick and 2 ultras all with the same problem
Sling TV
  • RokuMary-F's avatar
    RokuMary-F
    5 years ago

    Hi Papote532,

    Thanks for letting us know about the playback issue that you are experiencing.

    Have you restart your Roku device after removing the channel and adding the channel, if yes,  this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 

    You can reach Sling TV support here: https://help.sling.com/

    Thanks,

    Mary

Papote532's avatar
Papote532
Reel Rookie
5 years ago

Thanks for your reply, already did that multiple times , i even unistalled and installed again

RokuMary-F's avatar
RokuMary-F
Community Moderator
5 years ago

Hi Papote532,

Thanks for letting us know about the playback issue that you are experiencing.

Have you restart your Roku device after removing the channel and adding the channel, if yes,  this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 

You can reach Sling TV support here: https://help.sling.com/

Thanks,

Mary

  • lyndaaug's avatar
    lyndaaug
    Newbie
    3 years ago

    I am so frustrated by this issue with Sling. I never had this issue with YouTubeTv. I’ve tried what you have suggested to others but I still can’t resume watching recorded shows I was in the middle of. Please help. This glitch should have been resolved by now. 

    • lyndaaug's avatar
      lyndaaug
      Newbie
      3 years ago

      I’m so frustrated. I can’t pick up watching where I left off on Sling. I always have to restart and fast forward through episodes. It’s maddening. Why isn’t this resolved if it was an issue three years ago? #roku #sling 

    • RokuKarla's avatar
      RokuKarla
      Retired Moderator
      3 years ago

      Hello lyndaaug

      Thanks for reaching out here in the Community!

      Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

      For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

      Let us know how it goes!


      Regards,
      Karla

      • olemiss74's avatar
        olemiss74
        Streaming Star
        3 years ago

        I am having this same issue.  No amount of Sling password resetting or Roku resetting, reinstalling and restarting helps.  Roku simply will not accept my Sling password.  Sling offers NO customer support (just like Roku) so is not available to resolve.  It's obvious that there is a big problem with the Sling/Roku interface that someone on the tech side needs to address, but no one at Sling or Roku will take responsibility for it.  Customers are left hanging since there is nothing they can do about it.  I'm canceling my Sling account and returning my Roku devices to Amazon since they are both worthless services.  I'll just live with my outdoor antenna and free TV.  Cable is starting to look good again, but I'm not going back for ethical reasons.