Sling stopped working, was working before

I would recommend that the Roku moderator read the complaints from the past 2 months before responding.

I have 5 Roku devices that WILL NOT LOAD THE SLING APP ONLY. I have tried everything with no success. I even did a factory reset on one of my devices, reloaded the Sling app, and still have the problem. It is pretty discouraging after waiting 2 months to have you suggest this again! 

So here are the responses I've had from previous Roku moderators.

5/18 Mary

"Rest assured that we have forwarded your valuable details to the respective Roku team." 

5/22 Arjiemar

"Please be aware that I have passed along your concerns and information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread." 

5/31 Carly

"Rest assured that we passed along your details to the appropriate Roku team to further investigate on this." 

Arvy

"We are still investigating the issue and once more information is available we will be sure to update the Community." 

So what am I supposed to believe? Does this mean that the Roku team has finished their investigation? Roku is officially stating that the Sling app problem is Slings problem? Sling doesn't believe they have any problems. 

I have been watching Sling on Roku devices for almost 7 years with no issues until now. Please figure this out and fix the issue soon. 

Hi rhythm1,

Thanks for following up.

We appreciate your patience and understanding regarding what you are experiencing when playing content on Sling TV.

Rest assured that we have forwarded your valuable details to the respective Roku team. Don't hesitate to let us know if you have any questions or additional feedback.

Please let us know if there are other related issues that we can further take a look at.


Best regards,
Mary

I also have this same issue. Will not get past the spinning orange circle. 

model: 3951X

Serial: X01600810FMG

Software: 12.0.0 Build 4184-CR

APP Version: 8.73

Build: 8458

Hi there Leerupert89,
Welcome to the Roku Community and thanks for posting regarding the issue you are seeing with the Sling TV channel.
Please be aware that I have passed along your concerns and information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.
Your patience and understanding in the meantime is much appreciated.

Thanks,

Arjiemar

It’s been 8 frustrating days doing everything to resolve the issue with Sling not working. Works on laptop and iPad.

3 Roku devices:

Model 3810X

Serial: YH0062484132

software version: 12.0.0 build 4184-50

Device ID - C13946484132

Model 3800x

Serial: YF002T715759

software version: 12.0.0 build 4186-55

Device ID - CT37C2715759

Model 4660X

Serial: YJ0034202747

software version: 12.0.0 build 4184-46

Device ID - CK3823202747

PLEASE PLEASE HELP

What I more so believe it's on Sling's end rather then Roku's personally. You have to think, they're the OS to the device, Sling is the app. That'd be like you'd blame Windows if a game didn't work on your PC properly. I read around that Roku had an update, and stopped working around then. For how it acts, it almost seems like there's some type of communication issue between Sling themselves and the app on the Roku platform. Hopefully they get it resolved soon. For all of you that use Sling as a TV provider, check out both PlutoTV and TubiTV for now. Those are both free cable TV apps. PlutoTV is more live TV and TubiTV is more on demand. I personally think PlutoTV is great, there's even some fairly new programming on there, from what I hear, the app is owned by Viacom.

Hi MichaelE,

Welcome to the Roku Community!

Please be aware that we are still currently investigating this issue. We currently do not have any details to give at this time, but once more information is available, We'll make sure to update this Community thread.

Your patience and understanding are greatly appreciated in the meantime.

All the best,

Chel

Well it's been 3 months of patience and waiting. The Roku team keeps saying they are working on the issue, and Sling's response is either they didn't know their app was not working, or they thought the issue was already resolved.

I resolved the Sling load issue on all of my Rokus. I Cancel Sling and now have a subscription to one of their competitors.

I'm out. 

Sling app still does not load.

Sling Version 8.75 Build 8858

Issue report tracker

Model: 3810X - Roku Streaming Stick+ Serial number: YH00CC944507 (21503C944507) Software version: 12.0.0 build 4184-50

GC version: 9.3.42

Timestamp: 2023-05-31T00:35:30Z

Please use issue ID 07-216-035 to report the current issue.

Sling app still does not work. 

Sling Version 8.75 Build 8858

Issue report tracker

Model: 3810X - Roku Streaming Stick+

Serial number: YH00AN656630 (C1395A656630)

Software version: 12.0.0 build 4184-50

GC version: 9.2.113

Timestamp: 2023-05-31T00:56:05Z

Please use issue ID 30-216-056 to report the current issue.

Hi rhythm1.

Thank you for keeping us posted here at the Roku Community.

Rest assured that we passed along your details to the appropriate Roku team to further investigate on this. Once more information is available, we will make sure to update the Community. 

In the meantime, your patience and understanding is much appreciated.

All the best,

Carly

It has been 5 weeks and counting since I first reported this Sling app issue. Still your team has no answers?

Sling app Version 8.76 build 8987

Issue report tracker
Model: 4800X - Roku Ultra
Serial number: X01000HRHA4C (S02A20ARHA4C)
Software version: 12.0.0 build 4184-C2
GC version: 9.3.42
Timestamp: 2023-06-07T20:39:11Z
Please use issue ID 4C-227-319 to report the current issue.

Issue report tracker
Model: 3810X - Roku Streaming Stick+
Serial number: YH00CC944507 (21503C944507)
Software version: 12.0.0 build 4184-50
Paramount+
GC version: 9.3.42
Timestamp: 2023-06-07T20:43:47Z
VUDU -FANDANGO
Please use issue ID 07-227-323 to report the current issue.

Issue report tracker
Model: 3810X - Roku Streaming Stick+
Serial number: YH00AN656630 (C1395A656630)
Software version: 12.0.0 build 4184-50
GC version: 9.3.42
Timestamp: 2023-06-07T20:47:26Z
Please use issue ID 30-227-327 to report the current issue.

I also did a factory reset on this Roku Stick+ and still the Sling app will not load.

New version of the Sling app still does not load.

Sling App Version 8.77 Build 9085

Issue report tracker
Model: 4800X - Roku Ultra
Serial number: X01000HRHA4C (S02A20ARHA4C)
Software version: 12.0.0
build 4184-C2
GC version: 9.3.516
Timestamp: 2023-06-15T10:33:58Z
Please use issue ID 4C-238-233 to report the current issue.

Issue report tracker
Model: 3810X - Roku Streaming Stick+
Serial number: YH00AN656630 (C1395A656630)
Software version: 12.0.0 build 4184-50
GC version: 9.3.516
Timestamp: 2023-06-15T10:36:24Z
Please use issue ID 30-238-236 to report the current issue.

Issue report tracker
Model: 3810X - Roku Streaming Stick+
Serial number: YH00CC944507 (21503C944507)
Software version: 12.0.0 build 4184-50
GC version: 9.3.516
Timestamp: 2023-06-15T10:28:19Z
Please use issue ID 07-238-228 to report the current issue.

My first reported this issue on 04/30/23

Hi Happycatt4 rhythm1 

Thanks for the follow up.

We appreciate raising your concerns that you're having trouble with the Sling channel not working.
We are still investigating the issue and once more information is available we will be sure to update the Community. Your patience and understanding in the meantime is much appreciated.
Warm Regards,

Arvy

Mine stopped working and is not working on any Roku devices. The app works on my I Pad but none of my Rokus, I have tried all the trouble shooting with no luck

I've been waiting for 2 months for answers and a fix on this Sling channel issue. I have 5 Roku devices that will not load the Sling app, but Sling works fine on my computer, phone, and Samsung and Sony smart TVs.

I hope the next Roku software update finally is the fix. 

I have done the Roku update which included SLING without any luck.  I even cleared the cache on the ROKU and there is no change; still not working.

Hi Happycatt4,

Greetings from the Roku Community!

We understand you are having trouble with a playback issue on a channel. Does the issue only occur on Sling TV or other channels installed on your Roku device?

Have you tried removing the affected channel, Sling TV, and then reinstalling it again? If not, we suggest starting there. In some cases, removing the affected channel and reinstalling it may help. Restart your device before re-adding the channel to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step). System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue.

Let us know if there's any difference after.

All the best,

Chel

Just adding my two cents it looks like to be this ever ongoing issue. Thankfully I'm just using the app for the free channels, so it's not a huge issue for me. But, I purchased a brand new Streaming Stick+ last night from my local Best Buy, and it just gets stuck at the loading screen, a white circle continuously sits there and loops (see attached photo) after the "Sling" splash load up screen. I'll send this on to Sling as well.

Thank you for adding your experience to this post. That is exactly the problem I have.

I had no issues with the Sling app on my Roku devices for over 6 years until the current Roku software update. 

UPDATE:

   I reached out to Sling earlier, and sent them the link to this thread as well. For some reason, they thought the issue was resolved? I explained, no, or there's yet another, and they said they'll escalate it and have the Tech Support guys look into it ASAP.

I have contacted SLING multiple times and they tell me the same thing (being escalated),  Both Sling & Roku point the fingers on each other.  I am beyond frustrated.