Forum Discussion

jolieravioli's avatar
jolieravioli
Newbie
2 years ago

Sky News app not working - no error message just blank screen

The @skynews app is not working. It loads to home screen with the logo and stalls there. I have removed the channel, restarted roku device and re-installed the app on 2 devices and the problem persis...
mWarwick30's avatar
mWarwick30
Newbie
2 years ago

I have the same problem any ideas on how to resolve

oxford-england's avatar
oxford-england
Reel Rookie
2 years ago

It is now working for me. I deleted the app and restarted the Roku stick, then re-installed the Sky app. I did this twice, and Sky did not work at first. I tried clicking on the app again later today, and Sky is working again.    No idea what the problem was.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Hi Community users!

    Greetings from the Roku Community.

    Thank you for reporting the playback issue you've encountered on the Skye News TV app on your Roku device. We'd be happy to suggest some steps to help you troubleshoot.

    Kindly follow the steps provided below to refresh the system of this app:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    We need to make sure that these steps have been done precisely to work. For more detailed information regarding this matter, you may visit this support article: How to resolve a channel playback issue

    Keep us posted on how it goes and we'll go from there.

    Warm regards,
    Carly