Forum Discussion
I tried to load a channel I've had before and the site does nothing on the first try and redirects to a 404 page on the second attempt. The process I use is this:
1. log in
2. Go to https://my.roku.com/account/add?channel=uzzu
3. Click OK on the warning page
4. Click the "Yes, add channel" button (nothing happens in the UI, though I see network activity)
5. Click the "Yes, add channel" button again (get a 404 page)
On step 4 above, I watch the network traffic and see a 500 error with a "x-cache: Error from cloudfront" response header on the api request to https://my.roku.com/account/api/v1/user/channels
Given there's no useful error like "This channel is not certified" or "The channel requested is not allowed", I'm led to assume this is a problem with the Roku site.
Can someone confirm one way or the other? And if it's a channel I'm not allowed to add, can we update the user experience to reflect that so users don't have to search the web to figure out what's happened?
Thanks!
Everyone upset that they won't let you add private channels anymore there isn't much you can do, Roku doesn't care. But the best thing you can do is choose NOT to purchase any Roku products in the future and try to encourage other Roku users you know to do the same. I won't be buying any more Roku devices unless they reverse course and allow us to add private channels again. That was something that made Roku great, now the product is worse and the customer support is a joke!