I can’t open and movies or shows through shudder on Roku channel. When I highlight the episode or film and select play it just recycles me right back to the screen. Any help?
hisense Roku TV model 40H4
hardware id : d201x
software version: 12.5.5 build 4174 cp
Hi RayKertezc,
A warm welcome to the Roku Community!
We're sorry to hear about the experience of being unable to play Shudder through The Roku Channel. We'd like to know more about how we can help. To confirm, does Shudder require a subscription? If so, are you directly subscribed to The Roku Channel or through other services that offer Shudder? When did the issue start? In addition, have you tried removing the channel, restarting your Roku player, and adding the channel back?
With more detailed information, we'll be able to assist you further. Please keep us posted on what you find.
All the best,
Chel
All the best
Yes a subscription is required. I do have one and am subscribed through the Roku channel. I noticed it only yesterday evening so I couldn’t be sure the exact time the issue began. I have not removed the channel and added it back yet. Thank you. I will try that.
Hi RayKertezc,
Thanks for your response!
In the meantime, please help us with the required details above posted by RokuJanadeeK so we can send additional information for the investigation to our engineering team.
Please keep us posted with the details.
All the best,
Chel
I have been having the same issue since yesterday. I bought a subscription for shudder through the roku channel and use the "Shudder on the Roku Channel" icon to access it.
Model: 4230X - Roku3
Serial number: 4E653R202902
Software Version: 12.5.5 build 4174-04
GC Version: 11.3.24
There is no Device ID listed.
Tracker ID: 02-169-728
Hi Deeps,
Thanks for the first post to the Roku Community!
We are interested in learning more about the problem you are experiencing. Are you encountering any error messages or error codes? What troubleshooting steps have you already taken to try to resolve the issue? In addition, have you tried removing the channel, restarting your Roku player, and adding the channel back to see if it helps?
By providing additional details, we will be better equipped to provide you with further assistance.
All the best,
Chel
There is no error message. when I select play movie, it just stays on the title screen. I was watching a movie on Thursday with no issues, but Friday it started doing this both when I tried to resume the movie and start it again from the beginning. The same issue happened with new movies. There is no option to delete the "shudder on roku channel" icon, only to move or restart the app. I have tried restart but it does not help.
The Shudder through Roku app wasn’t working for me today. When I tried to play something on streaming nothing happened it just stayed on the play screen. No problem in any other app. Tried restarting the app and the Roku, didn’t help.
I'm having the same problem.
Same thing for 3 days. Uninstalled, reinstalled, updated, factory reset and still not working.
