Forum Discussion

Totaro_Giallo's avatar
Totaro_Giallo
Newbie
7 months ago
Solved

Shudder on the roku channel not working.

I've had Shudder for ten years subscription through Shudder and I also since about two days can not run Shudder on Roku. It continually crashes and takes you out of the app. I've tried all that was asked in this thread. Shudder works fine on my Firestick. Works fine on my computer. So it is a Roku specific problem. Please fix this.

  • RokuTakashi's avatar
    RokuTakashi
    7 months ago

    Hi, Totaro_Giallo User_sobriquet 

    Thanks for the post, and welcome to the Roku Community!

    We appreciate you for letting us know about your concern with the Shudder app that is not working on your Roku device, and we're here to guide you in reaching out to the right support to resolve this issue.

    We would recommend reaching out to Shudder's support directly and inquiring further about this issue. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers. 

    For more information, you can reach them at Shudder Support

    We hope this will be sorted out soon.

    Best wishes,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    6 months ago

    Hi, alignedbydesign 

    Thanks for providing the requested information in this thread.

    We've forwarded the details to the appropriate Roku team for further investigation, and we'll keep this thread with updates regarding its progress.

    In the meantime, we would recommend performing an update with the Shudder app. To do this, follow the instructions below:

    1. Highlight the Shudder app using your Roku remote on your Home screen channel tile list.
    2. Press the Star (*) button.
    3. Scroll down and select "Update App"

    Keep us posted if the update has made improvements with the Shudder app.

    Thanks,
    Kash

25 Replies

  • Dininonymous's avatar
    Dininonymous
    Streaming Star
    6 months ago

    I have the same problem. Happened exactly when the new Roku update took place, so it's surely related to that. This has happened before -- a Roku system update breaks an app's functionality, and possibly the app's owner then has to come up for a fix on their end for whatever the Roku update broke (even though it wasn't Shudder's fault... but I'm just speculating.)

     

    I my case, Shudder opens, but if you try to navigate to different parts of the app -- like "Featured" or to look at your own list, etc. -- it crashes back to the home screen.

     

    My best guess is we're going to have to wait for Shudder and Roku to work together on a fix before it actually works right again. Definitely not planning to try this and try that and jump through numerous hoops to try to fix it on my end.

    • Greythax's avatar
      Greythax
      Reel Rookie
      6 months ago

      I have this exact issue as well.  App is up to date, so is the system software (4760x Roku Ultra, serial yj00h6236823, software ver 14.1) , no option to clear the cache or reinstall app.  So very disappointed that i am wasting good money, and Roku is just letting this drag out without taking any initiative to work with shudder to fix this.  I'm about to chunk the box out the window and just use a fire stick instead.

  • User_sobriquet's avatar
    User_sobriquet
    Newbie
    7 months ago

    I got an annual subscription to Shudder in Sept to celebrate Halloween and go so frustrated that I haven’t come back to it until now. I would like a refund, this is too much trouble. 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    7 months ago

    Hi, Totaro_Giallo User_sobriquet 

    Thanks for the post, and welcome to the Roku Community!

    We appreciate you for letting us know about your concern with the Shudder app that is not working on your Roku device, and we're here to guide you in reaching out to the right support to resolve this issue.

    We would recommend reaching out to Shudder's support directly and inquiring further about this issue. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers. 

    For more information, you can reach them at Shudder Support

    We hope this will be sorted out soon.

    Best wishes,
    Kash

    • mjb12's avatar
      mjb12
      Newbie
      6 months ago

      I am having the same issue as everyone else who has replied here.  This needs to be fixed ASAP.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        6 months ago

        Hi, Community users!

        Thanks for keeping us informed about the issue on the Shudder app.

        Our team would like to investigate the issue further and encourage your cooperation in reviewing this matter.

        To assist us in the investigation, please provide the details below.

        • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
        • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

        With the details below, our team can proceed with investigating the issue and taking the necessary steps to address it.

        Hoping for your response.

        Thanks,
        Kash

    • Clem_Fandango's avatar
      Clem_Fandango
      Channel Surfer
      6 months ago

      Let's go Roku, get your ass in gear and fix this issue or you're going to loose a customer to Amazon Fire-stick, this type of outage happens too often and is unacceptable.

  • alignedbydesign's avatar
    alignedbydesign
    Channel Surfer
    6 months ago

    I paid for an annual subscription to Shudder. I only have access through Roku, and all my TV's are either Roku or use Roku sticks (4K model).

    Starting this past weekend (Dec 10th) whenever I open the app, it crashes within 30 seconds. 

    I've updated all my Roku units, tried logging out  and back in, uninstalling and reinstalling the app...nothing is working.

    Help please 🙏

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      6 months ago

      How did you subscribe to (and pay for) Shudder?

      • Directly with Shudder - Install the Shudder app on your Roku and log into it with the credentials (email and password) you established with Shudder.  You should be able to do this on any and all platforms supported by the channel.
      • Through Roku - your subscription is with Roku, not Shudder, and you typically would access this through The Roku Channel.  Roku should give you access directly with no further need of credential entry.
      • Through some other third party (Amazon, Hulu, whatever) - you would typically need to view this on that third party's platform.

      Edited to add:

      But having said all this, when reinstalling the channel:

      After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache?  Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.
       
      Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.
       
      **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.

       

      • alignedbydesign's avatar
        alignedbydesign
        Channel Surfer
        6 months ago

        I subbed directly with Shudder, not through Roku.

        I've done all the things you've suggested using these instructions and the app still crashes.

  • Clem_Fandango's avatar
    Clem_Fandango
    Channel Surfer
    6 months ago

    OK Roku, this issue with Shudder has been happening for at least a week now and this isn't the first time it's happened.  It's 2024 and your customers expect much faster Tech Support, especially on a recurring issue, you have two days to fix this or I'm buying a Fire Stick on Saturday and you will have lost a customer.  Your move Roku!

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      6 months ago

      Hi Clem_Fandango,

      Thanks for posting in the Roku Community!

      We understand that you are having an issue with the Shudder app on your Roku. Please be informed that our Roku-appropriate team is already aware of this issue and is currently working on it.

      Please provide us with the following details:

      • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

      Providing these details, will help us to further investigate the issue.

      Thank you for your understanding.

      Cheers,
      Riamie

      • Clem_Fandango's avatar
        Clem_Fandango
        Channel Surfer
        6 months ago
        • Roku device model = 3820R2 serial number X02500XDH0F2 device ID = S0J733CDH0F2 and OS version. 14.1
        • Tracker ID F2-059-456
        • Channel build version 241031
  • pueo's avatar
    pueo
    Newbie
    6 months ago

    I'm glad to see I'm not the only one having this issue all week! 

    Model: 3810X - Roku Streaming Stick+

    Serial #YH00GL511294

    Device Id #21399G511294

    OS Version: 14.1.4 Build: 7708-50

    Issue Id #94-509-96

    Shudder Version: 5.31 Build: 241031

    Look forward to the fix.

  • DocMo's avatar
    DocMo
    Newbie
    6 months ago

    It's me too! Happened after the Roku update. I subscribe directly to Shudder and the app crashes.

    Model: 3941x - Roku Express 4k+

    Serial num: X016008DY2AN

    Device Id: S07P216DY2AN

    OS Version: 14.1.4

    Issue Id: AN-510-057

    Shudder Version: 5.31 Build: 241031

    PLEASE help.

     

     

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      6 months ago

      Hi Community users!

      Greetings from the Roku Community!

      We've passed your concerns along to our Roku appropriate team for further investigation, and we recommend checking for updates on your Roku streaming devices again.

      Please follow the steps below:

      Update your Roku Streaming players 

      1. Press Home on your Roku remote
      2. Scroll and select Settings
      3. Select System
      4. Select Software update
      5. Select Check Now to manually check for updates

      Please provide your current software build version so we can coordinate with the team.

      Thank you for your cooperation. We look forward to your update!

      Cheers,
      Riamie

      • Dininonymous's avatar
        Dininonymous
        Streaming Star
        6 months ago

        Hi all! I received a very helpful reply from Shudder:

        "We've made some updates on our end and all should work properly now."

        Sure enough, my device had an update available which fixed the problem for me! Hope that's the same for everyone. 🙂