Forum Discussion

imsportsidaho's avatar
imsportsidaho
Newbie
3 years ago

Shows Won't Load like The Mentalist

Streaming shows are not connecting. Was watching a Season 2: Episode 9 and it just stopped loading the show. Tried others with the same result.

app playback

4 Replies

Replies have been turned off for this discussion
  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hey imsportsidaho 

    Thanks for bringing this to our attention.

    Could you tell us more about your concern? What channel you're accessing The Mentalist? Does the issue only occur on that specific content or across other content available in that channel? 

    Please let us know. We'll be able to further assist you from there.


    All the best,
    Kariza

    • Jimmyjohn1111hb's avatar
      Jimmyjohn1111hb
      Newbie
      2 years ago

      It seems that when we load the mentalist, it loads, then plays the first 8 seconds, then stops abruptly and continues to load with a black screen and a loading sign. I haven’t seen any other show not be able to load.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Jimmyjohn1111hb imsportsidaho,

        Thanks for reaching us and welcome to the Roku Community!

        We're sorry for the late response about this and we appreciate you for sharing your experience in this case.

        If you still experiencing the same playback issue. Please get back to us so that we can further assist you.

        Thanks,

        Rey

  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    I just tried S2E9 on The Roku Channel and it played for me.  I would suggest restarting your Roku device from Settings->System or Settings->System->Power, as appropriate, as well as all of your network equipment (gateway/modem/router).