Shows not having all the seasons available
MY user account not giving me all the new season of shows so started a new account magically I have the new season and past seasons so what's wrong with my main user account
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What channel/provider are you referring to? If you mean The Roku Channel, when Roku signs a contract to stream some content, the content owners don't always permit every season to be streamed, and sometimes not even every episode in a season. The content owners have total control of it, and Roku must abide by their agreement.
If it's a different provider, it's still likely the same issue, assuming the provider is not the content owner. When they are also the owner, then sometimes they decide they don't want everything to be available. Look at Disney over the years. They constantly make content available, then remove it from circulation for a while, before bringing it out again. They did that all through the VHS and DVD years.
Hulu .... But episode are not on my main acct only on the new user account this a Roku issue not Hulu
Hi Jsclarks
Thank you for your inquiry!
Does the issue only occur on Hulu Plus or across other channels installed on your Roku device?
Have you tried removing the affected channel Hulu Plus and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support
Let us know if there's any difference after.
Warm Regards,
Lianna
