Forum Discussion
RokuJohnB
2 years agoCommunity Moderator
Hi monophoto,
We appreciate the information that you have shared with us!
We would be more than happy to assist you further with this issue that you're experiencing with the commercial freezes on the Roku channel. Can you please provide the following information below:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- What version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
Once we have this information, we will be able to pass it along to the appropriate Roku team for further investigation.
Thanks,
John