Forum Discussion
Hi neecie1972ok,
Many thanks for keeping us updated, and a happy welcome to the Roku Community!
The problem you're experiencing with the commercial freezes is something we wish to look into more. Could you tell us which channel you are experiencing this problem with? (For example, Paramount+, Hulu, and The Roku Channel)
Can you please provide us with a photo or video of your running issue? What troubleshooting steps have you taken so far? Is this happening to all content on the Roku channel?
With detailed information, we will be able to assist you further.
Thanks,
John
- monophoto2 years agoStreaming Star
Briefly, I have only experienced the problem when watching the Roku Channel. And while I can't point to a specific date when I first started noticing the problem, I'm pretty certain that I did not experience the problem when I first started using the Roku Express (mid=2021), so my sense is that it is either due to something changing at your end, or an update in firmware. And finally, we have two TVs with Roku devices, and also a Roku (brand) TV, but I have only experienced this problem on the one TV with the Roku Express device. But that may be more related to the fact that I'm pretty sure that the only time I watch a program on the Roku Channel, I'm using the TV with the Roku Express. The two programs where this has been most noticeable is This Old House, and Ask This Old House. My experience generally has been that I have only encountered one 'hang up' during a since half-hour program. There has been one instance where I experienced two instances during a single half-hour program. My anecdotal observation is that the problem only occurs if the total duration of the advertising break is more than a minute and contains multiple commercials. And finally, I haven't been able to force the anomaly to occur, so there is no way I can capture a video of it happening. But what happens is that the last commercial in the break comes to an end, and then the stream freezes on the final frame of the commercial.
MJPnFL suggested making changes to the privacy settings. I followed his advice, and the first time I watched a program, everything was fine. But a few minutes later, another program was interrupted twice by the stuck commercial problem.
- RokuJohnB2 years agoCommunity Moderator
Hi monophoto,
Thank you for the additional information!
Please be aware that we have passed along your information to the appropriate Roku team for further investigation.
Your patience and understanding are much appreciated.
Kind regards,
John
- tmg3212 years agoNewbie
I'm having the same exact issue, can you tell me what the resolution was for this issue?
Thanks