Forum Discussion

MrsHarmon's avatar
MrsHarmon
Newbie
2 years ago
Solved

Shows and movies appearing red and dark

How was this fixed 

 
 
  • Hi MrsHarmon,

    Thanks for joining us here in the Roku Community!

    We understand that you're getting a playback issue and we'd like to be of assistance here.

    Here's what you can do.

    If this is an issue within a single channel channel itself, you can try the steps below.

    • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    • Restart your Roku device: You can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    If this is a multiple playback issue, you can perform a system restart on the device by navigating to Settings > System > Power (if available) > System restart.

    For additional support, you can check it here: How to resolve a channel playback issue.

    Thanks,
    Rey

     

     

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  • RokuERey's avatar
    RokuERey
    Retired Moderator

    Hi MrsHarmon,

    Thanks for joining us here in the Roku Community!

    We understand that you're getting a playback issue and we'd like to be of assistance here.

    Here's what you can do.

    If this is an issue within a single channel channel itself, you can try the steps below.

    • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    • Restart your Roku device: You can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    If this is a multiple playback issue, you can perform a system restart on the device by navigating to Settings > System > Power (if available) > System restart.

    For additional support, you can check it here: How to resolve a channel playback issue.

    Thanks,
    Rey