Forum Discussion

chang0986's avatar
chang0986
Reel Rookie
4 months ago

Shout factory app no playing audio for some releases

I was trying to watch the Gery Anderson collection. Just started on the Thunderbirds. Got through episode 1 with no problems. Episode 2? Completely no audio. The ads still have audio but the actual episode doesn't. I thought maybe it was like a payment thing, since I don't have an account and aren't paying any subscription, but then I tried playing episode 3 and the audio was there again? Has anyone else ran into this problem? It's my forest time using the app. So I might have done something wrong?

2 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    4 months ago

    chang0986 Welcome to the Roku Community!

    Thank you for reaching out! I'm here to assist you. Could you please provide the specific title and season of the episode you are having trouble with? It would also be helpful if you could take a picture of the content to help us investigate the issue further.

    Looking forward to your reply. 

    Best,
    The Roku Community Team