Forum Discussion

Swax13's avatar
Swax13
Channel Surfer
3 years ago
Solved

SGEYR HDMI Switch issue with Roku Box

A streaming device works through this hdmi switch box but Roku does not. Either it’s a no power error on the TV, or when I occasionally get the Roku  signal through the TV it carry’s visual static. C...
App playback
  • Swax13's avatar
    Swax13
    3 years ago

    Setting the Roku Display to 1080p did not solve the issue. I did a factory reset of the TV and then set the Roku Display to manual 4K 60fps TV and amazingly that seems to have worked. I don’t have the knowledge to understand why but passing this along. Looks like the hdmi cables and switch box work fine now with both streaming devices. 

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
3 years ago

Swax13 

I am thinking it may be the HDMI version and included HDCP version (the content protection scheme) of this switch that may be giving you issues with the Ultra 4660.

Is the message you are receiving being produced by Roku re: the need for a better cable to receive a better picture?  Does it look similar to this message from this Roku support article regarding HDCP 2.2 - https://support.roku.com/article/230317588?

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If so, and you are trying to watch 4k/HDR content, the HDMI 1.4 (HDCP 1.4) may be the culprit and the Ultra should default to 1080.  Try lowering the resolution in the Roku settings to 1080p and see if that helps with the static/fuzziness.  Settings/Display Type/1080p.  [do not use autodetect, manually select 1080p).

If the above resolves your issue, then you can try looking at the the SGEYR HDMI switches that supports HDMI 2.0 (HDCP 2.2) if needing higher resolutions.  These will be backwards compatible with HDMI 1.4, but also support the newer standards.

This is the link to to SGEYR store on Amazon. https://www.amazon.com/stores/page/E84DDB38-7327-462D-98A0-8FE2E323BBBB?ingress=2&visitId=0594329a-eb57-40a8-8f4b-15522c093a3c&ref_=ast_bln

(just look at the HDMI switches that indicate HDMI 2.0 (HDCP 2.2).  They have one for 19.99, 23.99, and 45.99.

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If the above did not resolve your issue, try using any 4k HDMI cable. (ie.  https://www.amazon.com/AmazonBasics-High-Speed-HDMI-Cable-Black/dp/B08BS29VG4/ref=sr_1_6?keywords=hdmi%2Bcable&sr=8-6&th=1).  Don't bother spending a bunch of money on a HDMI cable.  Many inexpensive ones will work just fine for Roku devices. (some very cheap ones may trigger some HDCP errors but since you are not currently experiencing that, I wouldn't worry about it at this point.)

Also post the model number of your TV if you are still having issues after trying the above so we have complete understanding of your setup, what type of content (display resolutions and channels/apps you are trying to watch as well).  Also post a screenshot of the message you are receiving if it does not match the Roku message indicated earlier in the thread.  

Swax13's avatar
Swax13
Channel Surfer
3 years ago

Setting the Roku Display to 1080p did not solve the issue. I did a factory reset of the TV and then set the Roku Display to manual 4K 60fps TV and amazingly that seems to have worked. I don’t have the knowledge to understand why but passing this along. Looks like the hdmi cables and switch box work fine now with both streaming devices. 

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    3 years ago

    Swax13 

    Good to hear you got it resolved and thanks for updating the thread on what you did.  👍

    Out of curiosity, does the sticker on your switch say it is HDMI 1.4 or 2.0?

    • Swax13's avatar
      Swax13
      Channel Surfer
      3 years ago

      1.4.

      HDMI 1.4 4K Ultra HD. 

      The Static remains gone. Still having two very intermittent issues. Screen goes black for 1-2 Sec every once in a while. And then streaming continues.  Is that a lag issue? 

      Also lost the Audio a couple of times. Had to shut down the Roku and restart streaming to resolve it. 

      Any suggestions?

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        3 years ago

        Swax13 

        For the video black flash issue, see if toggling the display refresh rate in the Roku Settings helps that issue.

        Settings/System/Advanced System Settings/Advanced Display Settings/Auto-Adjust Display Refresh Rate

        When I have my TV set to 1080 and this setting to On, I get the black flashes and an audible screech/scratchy flicker when watching certain content and some unpredictable behavior when using Roku Media Player.  For me, I need to keep this in the Off setting for my Mitsubishi TV.  This setting has no ills effect when I am in 720p mode regardless of On or Off.  You may just have to experiment if On or Off helps your issue on your particular TV.

        As for the audio, can't really say whether this is just a loss of communication due to the switch or if this is a Roku issue currently as I am seeing plenty of threads with user complaints of loss of audio with different connected peripherals.  Normally the System Restart re-establishes the audio.  If you don't experience loss of audio when the Ultra 4660 is plugged directly into the the TV HDMI (no switch), then should tell you your HDMI cable is probably good and just something related to the setup with this particular switch (or how the Roku OS is handling the switch).

        Using any switch (network switch, hdmi switch, peripheral switches like AVRs/receivers, etc) with the Roku device can be kind of hit and miss regarding compatibility.  Sometimes everything works, while others have their little quirks.