Forum Discussion

MikeyS's avatar
MikeyS
Newbie
2 years ago
Solved

Searching for the Peacock channel

I installed Peacock TV on my bedroom tv in order to watch the football game last night.  It worked fine. the problem is I can't get Peacock on my other tv's (4).  No matter what I do, Peacock/Roku will not recognize my email and/or password.  Is there a fix for this?

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Community users,

    Thanks for posting here in the Roku Community!

    We're sorry to hear about the issue you're experiencing. Please be advised that channel logins and authentications are handled directly by the channel developer. We suggest contact to Peacock customer support team to report the issue and get help. They can resolve the error you are having with accessing the channel. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist.

    You can contact them here: Peacock Support.

    Moreover, if you need help with the charge, it may be more effective to get help from our Billing team contact them here. Choose the options for "Account, payments, & subscriptions," and they are the best ones to help you out with that matter.

    If you have any other questions or concerns, please let us know.

    All the best,

    Chel

3 Replies

  • Bill45's avatar
    Bill45
    Newbie
    2 years ago

    I have set up peacock on my new tv and it says I have it under my email I can’t change my password I am about ready to take this tv back

  • KTweedley's avatar
    KTweedley
    Newbie
    2 years ago

    I am having the same issue. I signed up last week to Peacock and wanted to install the tile on my apps list of my other TV's. Peacock is not available, even when I do  search for it. It will come up through NBC but I cannot access the shows through that site.

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Community users,

    Thanks for posting here in the Roku Community!

    We're sorry to hear about the issue you're experiencing. Please be advised that channel logins and authentications are handled directly by the channel developer. We suggest contact to Peacock customer support team to report the issue and get help. They can resolve the error you are having with accessing the channel. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist.

    You can contact them here: Peacock Support.

    Moreover, if you need help with the charge, it may be more effective to get help from our Billing team contact them here. Choose the options for "Account, payments, & subscriptions," and they are the best ones to help you out with that matter.

    If you have any other questions or concerns, please let us know.

    All the best,

    Chel