Forum Discussion

joe_cooler's avatar
joe_cooler
Reel Rookie
2 years ago
Solved

Searching Amazon Prime shows menu causing momentary black screen and sometimes disconnects

Only happens on Prime. Roku Ultra with quality HDMI cable. When scrolling Amazon Prime looking for a show, each time I move right or left on a show banner the system goes black momentarily. Does it w...
app playback
  • joe_cooler's avatar
    joe_cooler
    2 years ago

    Wow that sure sounds like it. I will make the change and reply back. 

joe_cooler's avatar
joe_cooler
Reel Rookie
2 years ago

Wow that sure sounds like it. I will make the change and reply back. 

joe_cooler's avatar
joe_cooler
Reel Rookie
2 years ago

Made the refresh rate change and it appears to have made a difference.  Will play with it a while and confirm that it is a lasting solution.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    joe_cooler,

    Thanks for getting back to us and for letting us know how things are going.

    We're glad that this has been addressed, and if there's anything else, we can further assist you. Feel free to drop in here in the Roku Community.

    Thanks,
    Rey