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Llb53's avatar
Llb53
Reel Rookie
3 years ago

Search results will not load

We have a new Ultra 4802x. Voice and manual searching were working beautifully until 2 days ago. Now when I search using either method, options pop up that are appropriate, but after selecting what I want, Roku takes a long time to show the options for streaming and then freezes so I cannot select one. Eventually it just returns to the first screen of options and freezes again or restarts itself. I have unplugged and restarted Roku multiple times to no avail. Software is up-to-date.

i have another Roku, older, on which the function still works perfectly. I hate to take the nuclear option and wipe Roku and restart but this is a serious impediment. Any solutions out there?

3 Replies

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Llb53,

    Welcome to the Roku Community!

    We appreciate you letting us know about the issue you are facing with the Search feature along with the troubleshooting you've done. We apologize for the inconvenience this has caused. We would like to know what went wrong so we can assist you further and fix the issue but we need more details.

    Please help us with the below information to better understand what you're experiencing:

    1. Are you using the voice search through the Roku voice remote or the free Roku mobile app?
    2. What is the software OS/version?(these can all be found in Settings > System > About)
    3. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

    We look forward to hearing from you and looking closely into this issue. Thank you!


    Best regards,
    Mary

    • Llb53's avatar
      Llb53
      Reel Rookie
      3 years ago

      Thank you RokuMary-F. I tried today and got search to work. It was not a perfect experiment as the first thing I did was revert my Theme to one I had used prior. The new dynamic spring theme loaded (I think the Default Theme Pack?) a few days ago, not requested by anyone here so automatic? Nonetheless, when I went back to the good old Space theme, search works well. We also installed the app on our phones as a work around pending a solution so we have that utility now, 

      I consider this resolved but am unlikely to change theme anytime soon!

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Llb53,

        Thanks for the update.

        We appreciate you for reporting this issue and providing steps that resolve your issue with using the Roku Search feature. Please let us know if there are other related issues that we can further take a look at.

        Thank you for using our services. Have a great day!


        Best regards,
        Mary