Forum Discussion

autiger22's avatar
autiger22
Reel Rookie
3 years ago

Search option not working on Roku

I am having a problem with my Roku, which is a Roku Express + streaming stick 3810RW. I have the "Search" button on it, but when I try to do a search, nothing pops up. All it says is, "No search results. Try modifying your entry, or try looking for a different part of its title". It used to be that, all you had to do was to enter part of the title and it would start to pull up stuff, but it's not working anymore. I have went in the settings, and have entered our zip code to make sure that wasn't messed up. I have checked to make sure that it didn't have any updates, and it doesn't. I have done a restart on it, but it still won't work. Does anyone have any other ideas?

Thanks!!

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi autiger22,

    Thanks for reaching out to the Roku Community!

    We appreciate you letting us know about this issue with your Roku remote being unable to work when using the search feature.

    We'd like to gather more information about the issue you're running into. Does the issue happen when searching all movies/shows or channels or just specific titles and channel?

    To learn more including which players support this feature, check out the article that explains: How to use voice to search and control your Roku streaming device | Official Roku Support

    Please keep us posted and we'll continue assisting you from there.


    Best regards,
    Mary

    • autiger22's avatar
      autiger22
      Reel Rookie
      3 years ago

      The search option works on the other channels. It’s just the “Search” from the main screen. I even pulled up the search from the Roku app on my phone app, typed in a movie, and it found it. It’s just, if I try to use the “Search” button on the main screen, it doesn’t work. 

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        autiger22 

        Thanks for the reply.

        Performing a factory reset on the affected Roku devices might help. Try giving it a shot.

        From the Settings menu

        1. Press Home on your Roku remote
        2. Scroll and select Settings
        3. Select System
        4. Select Advanced system settings
        5. Select Factory reset
        6. Follow the on-screen instructions

        For more information, check out this link: How to system restart or factory reset your Roku streaming device

        Let us know how it goes!


        All the best,
        Kariza