On some Samsung TVs, you can disable the Accessibility button under Advanced Settings. (switch to "None" under Accessibility Shortcuts).
Some Samsung users also reported Resetting their Samsung Remote fixed the issue as well. To reset the remote, remove batteries from the Samsung Remote and press/hold the Power button for 20-30 seconds. Put batteries back in and then try the long press on the Mute button again.
Apparently, the long press is designed to bring up the Accessibility menu, while a short press of mute is merely muting the sound. The Reset is supposed to erase this configuration. (hopefully, if it works on the Samsung remote, the Roku remote will no longer be triggering it as well).
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Seems like this is a pretty common occurence. Low batteries in Firestick remotes seem to trigger this a lot also.
After googling on my issue, I came to this thread. My Roku controller's mute button is behaving the same way, but I'm using an LG television instead of a Samsung. I barely touch the mute button, but the Accessibility options pop up and/or triggers the audio guidance settings. That gets old verrrryyyy quickly. Ha. Given that this issue is affecting multiple television brands, there seems to be a design flaw with the Roku controller's mute button. I agree, it does get worse with low batteries (which can also trigger some insane volume increases and decreases, but that's a separate issue). I'm tempted to try a different streaming device for awhile to see if it's isolated to Roku specifically.
I am experiencing the same problem with an LG TV. Happens about 50% of the time. Using mute on Roku remote triggers Accessibility menu popup for the LG operating system. Very, very annoying.
Yes. A long press on the mute button on the native TV remote does the same thing. But, a short press on the Roku mute button causes this to happen. This is obviously a problem with the Roku remote, because a short press on the mute button on the Roku remote is being transmitted as a long press. Roku needs to fix this.
Welcome to the Roku Community!
We're glad to assist you with your problem with your Roku remote shortcut buttons. We'd like to know more about the issue that you are experiencing so that we can assist you further. What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV) Can you provide a video or screenshot of the issue you're experiencing? In the meantime, you can try this step here on how to hide or show shortcuts on your Roku streaming device and see if it will resolve the issue.
We look forward to hearing from you soon.
Kind regards,
Eunice
I have the same issue with my LG TV. Pressing the remote button on my Roku brings up the accessibility menu on my TV. All of the previous posts described the same exact issue. I’m using a Roku Ultra. Could this issue be passed along to a real person?
Hi GeoPotato,
Thank you for posting here in the Roku community!
We understand that you're having a problem with your screen being stuck on the accessibility screen.
Can you please give us more details regarding the problem you're having so we can further assist you:
With more information, we can assist you further.
Please keep us posted!
Thanks,
Anjelie
I have same issue. None of the posted solutions work. Roku remote mute button triggers accessibilty screen which takes about two minutes to clear on its own. Wildly annoying and happens too frequently with just a single tap most times
This nonroku remote fixes this for my Roku Ultra. : 1-clicktech for Roku TV Remote 2-in-1 for TCL Hisense ONN Sanyo Sharp Hitachi Element Insignia Westinghouse LG JVC Magnavox Roku TV, and Roku Box w/ 12 Opt. Channels
Agree re software flaw. BARELY/QUICKLY TOUCHING mute triggers “accessibility” window. Total pain! New batteries; LG panel. Only “exit” is complete power on-off reboot. Roku buggy software!!
Hi community users,
Thank you for keeping us posted here in the Roku Community!
We will be more than happy to take a closer look into this issue that you're experiencing. May we know what Roku device you're using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku steambar, Roku TV-Specify) Could you send us a photo or video of your running problem? What troubleshooting steps have you taken so far?
We'll wait for your response.
Thanks,
John
