Hi InjayMama,
Welcome to the Roku Community!
Thanks for bringing this to our attention. We would be more than happy to assist you with this. Have you made any recent changes line in your settings? Also, what are the steps to reproduce the issue?
Once we have this information, we'll be able to assist you further.
All the best,
Kash
Nothing has changed with our settings. I can easily reproduce the pop up. Just holding down the mute bottom on the side of the Roku remote will trigger the accessibility pop-up window. There is a “close” button within the window but you must use the TV’s remote (Samsung in our case) to close the window. Otherwise, if you do nothing the pop-up window will disappear in its own after about one minute. There is no way to close the window with the Roku remote that I have found. I also have not found a setting that will disassociate this accessibility setting from the Roku remote.
InjayMama, holding down the mute button on your Roku remote is no different than holding down the mute button on your TV's remote. I imagine if you try it with your TV's remote you'll see the same shortcut screen. Go through your TV's settings to see if there's a way to disable the shortcut.
It does not do it with the tv remote and there is no way to change the settings. Is there a fix for this?
Well, you are partially correct. The pop-up “accessibility shortcuts” does come up if I hold down the mute button on my TV remote as well. I checked the TV’s setting- particularly under “accessibility”- and everything there is “off” and there is no option to disable the shortcut button. Not sure where to go from here.
I can see how that would drive a person nuts. I can't think of a reason why the Roku remote would be more likely to trigger it than the Samsung remote. I was just hoping there was a way to disable in the TV settings. I literally just got a new Samsung TV, but I haven't seen this behavior, yet. Now I'm hoping my TV doesn't have this "feature" (it's bad enough that it doesn't look as good as the cheap TV it was meant to replace). The only thing I could suggest is to try going through the procedure again under Settings->Remotes & devices->Remotes->[your remote]->Set up remote for TV control and lie when it asks if the music stopped to get it to try a different code. Maybe a different code would be less likely to trigger it.
Nope my Samsung’s mute button doesn’t turn on Accessibility Shortcuts when I press and hold the mute button like the Roku Remote does.
I suffered with this for 9+months. The only way I was able to fix it was to buy a replacement Roku remote that was not Roku brand. This one works awesome for my Roku Ultra. : 1-clicktech for Roku TV Remote 2-in-1 for TCL Hisense ONN Sanyo Sharp Hitachi Element Insignia Westinghouse LG JVC Magnavox Roku TV, and Roku Box w/ 12 Opt. Channels
