Hi InjayMama,
Welcome to the Roku Community!
Thanks for bringing this to our attention. We would be more than happy to assist you with this. Have you made any recent changes line in your settings? Also, what are the steps to reproduce the issue?
Once we have this information, we'll be able to assist you further.
All the best,
Kash
Nothing has changed with our settings. I can easily reproduce the pop up. Just holding down the mute bottom on the side of the Roku remote will trigger the accessibility pop-up window. There is a “close” button within the window but you must use the TV’s remote (Samsung in our case) to close the window. Otherwise, if you do nothing the pop-up window will disappear in its own after about one minute. There is no way to close the window with the Roku remote that I have found. I also have not found a setting that will disassociate this accessibility setting from the Roku remote.
InjayMama, holding down the mute button on your Roku remote is no different than holding down the mute button on your TV's remote. I imagine if you try it with your TV's remote you'll see the same shortcut screen. Go through your TV's settings to see if there's a way to disable the shortcut.
It does not do it with the tv remote and there is no way to change the settings. Is there a fix for this?
