Forum Discussion

SciFiNerd's avatar
SciFiNerd
Reel Rookie
2 years ago
Solved

Screen reading in apps only

The reply given did not work for me. Any other suggestions? I am missing my Start Trek and Star Wars content trying to figure this out.

  • renojim's avatar
    renojim
    2 years ago

    SciFiNerd, press * on your Roku remote while the video is playing and go into "Accessibility and language" and then "Audio track".  Pick a different track.  Some apps have a way to choose the audio track before you start the video, so you may have to go through the app's settings.

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  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    We're grateful to have you here in the Roku Community, SciFiNerd!

    We appreciate you for reaching out regarding your concern. Worry no more, as we are more than eager to find you the best resolution possible.

    Just to clarify, are you referring to the screen reading feature on your Roku streaming player from the Disney Plus channel? Or does this happen to various apps? If so, please specify. In the meantime, you can disable it by pressing the star * button on your remote 4 times quickly. 

    However, it is preferable to contact specific Customer Support directly if you are experiencing this problem within the channel. 

    We'll be anticipating your update!

    Best regards,
    Carly

    • SciFiNerd's avatar
      SciFiNerd
      Reel Rookie
      2 years ago

      It is only screen reading in the Disney+ and Paramount+ apps. No where else. I have tried the * button trick and gone thru the settings both in the Roku and the individual apps.

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        SciFiNerd, when you say "screen reading" are you referring to a mechanical voice reading the text on the screen or a voice describing the action in a video?  They are two very different things that sometimes get confused with each other.