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Angelw06's avatar
Angelw06
Channel Surfer
2 years ago
Solved

Screen Mirroring Bug, Help NEEDED...

I'm having same issue, how do you install new frame ware to tv . I've done all the other steps.

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Angelw06,

    The supported app must be installed on your mobile device and your Roku streaming device to use casting. You must also connect your phone or tablet to the same wireless network as your Roku device.

    How to cast from a supported channel

    To begin casting, you must install the channel and matching mobile app and start playback. Refer to the instructions below for help.

    1. If not already installed, add the channel to your Roku device.
    2. Install the matching mobile app on your phone or tablet.
    3. Launch the app on your mobile device. You do not need to open the matching channel on your Roku device to begin casting.
    4. Select the casting icon from inside the mobile app. The casting icon may not appear with some apps until you begin playback on your mobile device.
    5. Select your Roku device from the list of available devices on your phone or tablet.
    6. The channel will launch automatically on your Roku device, and playback of the content will begin. When casting to channels that support profiles (e.g., Netflix), you may need to select your profile with your Roku remote before playback will begin.

    During playback, you can use your mobile device to find and begin casting another program, do something entirely different, or turn it off completely—all without affecting playback on your Roku device.

    Thanks,

    Arjiemar

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Angelw06,

    Thanks for posting here in the Roku Community!

    We understand you have a query on how to update the new firmware. You can do a manual update by pressing the Home button on your remote. Then go to Settings > System > System Update > Check now. Then, if an update is available, select Update Now and wait for your Roku device to restart.

    For further reference, you can visit our support page: How to update the software on your Roku TV or Roku streaming player.

    Please let us know if there's anything else we can help you with.

    All the best,

    Chel

    • Angelw06's avatar
      Angelw06
      Channel Surfer
      2 years ago

      I have done that , plus a whole factory reset.  When it does system update it says same error code again.

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Angelw06,

        We appreciate your response,

        • What error message do you see on your TV screen?
        • Do you have cellular data so we can try connecting your device to your hotspot?

        Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

        Thanks,

        Arjiemar