Forum Discussion

kittykatnip1970's avatar
kittykatnip1970
Newbie
2 years ago

Rumble being blocked by roku

I'm thinking that's what is happening too. Rumble worked for me this morning and an hour later it worked for a split second and returned to the Roku home screen. Very odd. I updated the app and Roku,...
app playback
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi kittykatnip1970,

Welcome to the Roku Community, and thanks for keeping us posted!
We will be more than happy to assist you further with this issue that you're experiencing with the Rumble channel. Please try to restart your Roku by going to settings, system, power, and system restart.

If the problem still continues, please let us know.

All the best,

John

AViewer's avatar
AViewer
Channel Surfer
2 years ago

Rebooting the roku device made no difference

Roku 12.5.0 build 4178-50

Rumble app version9.9 build 37

Removing the app from the roku device, rebooting, checking for updates, reboot, reinstalling rumble also made no difference.

The rumble app is crashing and landing back at Roku home. This is happening consistently after 30 Seconds. The rumble home page is not loading, with the circle of doom rotating.

Looks like a web issue?  This crash is happening from any of the rumble app pages

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    AViewer,

    Thanks for the update,

    We appreciate the additional information regarding this. We'd recommend contacting the channel support team for further assistance. If the issue is isolated to a specific channel, this is an indicator that there might be a service interruption on the channel partner end. Roku only hosts the available channels on the platform.

    Let us know how things turn out

    Thanks,

    Rey

    • AViewer's avatar
      AViewer
      Channel Surfer
      2 years ago

      Thank you for suggestion. But no. It is not an issue with the channel provider. I have two other roku identical devices with same build and app deployment and these work fine, from sharing the same router and broadband modem. The channel opens and behaves as expected 

       

      Any other thoughts? I have a feeling I know where this is going....

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Thanks for the update, AViewer!

        Could you tell us how long the affected device has been on your router? Also, try connecting it to an alternative network, like a mobile hotspot, and then try again to see if there are any differences.

        Please keep us posted.

        Thanks,

        Rey